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HCAHPS Scoring Puts Some Hospitals at a Disadvantage
HealthLeaders Media

Some predictors of patient satisfaction seem obvious, such as good communication between doctors and patients. But a study published in the Journal of Hospital Medicine shows that there are some less obvious predictors that put certain hospitals at a disadvantage for patient experience scoring and, ultimately, for reimbursement.

Researchers at Mount Sinai Health System in New York City found that bigger hospitals and hospitals where many patients don’t speak English as a first language were predictors for poor Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, whereas white patients and ones with higher levels of education were predictors for good HCAHPS scores.