News Headlines Article

Exchange navigators ‘challenged’ by glitches, frustrated consumers
Modern Healthcare

After months spent preparing and training to help people sign up for health coverage, federally funded navigators have found themselves contending with a glitch-ridden federal marketplace website while trying to ease consumers’ frustrations. “We’ve been very challenged,” said Vicki Tucci, lead navigator and an attorney at the Legal Aid Society of Palm Beach County in West Palm Beach, Fla., which received a federal grant of $446,783 to provide navigator services in four counties.