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Divergent Paths to Better Patient Scheduling, Greater Access
HealthLeaders Media

Access to healthcare is wildly variable throughout the US, but one obstacle to access — patient wait times — can be reduced by the implementation of systems-based approaches in scheduling, research from the Institute of Medicine suggests.

“We saw [this report] as an opportunity to improve upon what we see as a huge problem, which is waits and delays in our system,” says Gary Kaplan, MD, Chairman and CEO at Virginia Mason Medical Center in Seattle. He was lead author of Transforming Healthcare Scheduling and Access: Getting to Now, published by the Institute of Medicine.