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Developing High-Quality Patient-Centered Care
Health Leaders Media

In the mid-2000s, Sharp HealthCare was on two somewhat overlapping journeys, those grand goals that define health system improvement for large organizations.

One was to fulfill its own self-appointed vision of the Sharp Experience, a service mission stated as “Become the best place for employees to work, the best place for physicians to practice medicine, the best place for patients to receive care, and ultimately the best health care system in the universe.” Along the way Sharp also undertook the self-examination and improvement required for the Malcolm Baldrige National Quality Award, which it eventually achieved in 2007.