News Headlines Article

Covered California shunting callers to website due to high volume
Sacramento Business Journal

When local insurance broker Cerrina Jensen called Covered California’s customer service line Wednesday morning with a question from a small employer client, she got a message about high call volume, was told to go to the website — and “goodbye.” “I’m totally blown away,” she said. “All the millions we’ve invested in this thing and we can’t even get through to one of the new state-of-the art call centers?”