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Covered California releases bid for peak-time call center contractor in Sacramento
Sacramento Business Journal

Covered California is shopping for a contractor to provide peak-time call center support staff in the Sacramento region for its upcoming open enrollment period.

The state health benefits exchange wants the equivalent of up to 600 full-time staff for about six months — and will pay the contractor up to $12 million, according to a request for proposals released last week.

This is the deal In-Sync Consulting Services in Roseville and Virginia-based call center operator Faneuil have been waiting for. Faneuil had a $14 million contract for this business last year and partnered with In-Sync, a national provider of IT staffing and consulting services. More than 1,000 people were hired to work in a Greenhaven call center until the contract ended June 30.

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