News Headlines Article

Covered California Doles Out $13.4M To Increase Call Center Capacity
California Healthline

Covered California has awarded contracts worth a total of $13.4 million to two third-party vendors to increase the capacity of the exchange’s call centers during its second open enrollment period, which begins on Nov. 15, the Los Angeles Times reports (Terhune, Los Angeles Times, 10/17).

Last week, the state health insurance exchange released a report outlining lessons learned during the first open enrollment period and efforts the exchange will take to address those issues. The report identified three main lessons from the exchange’s first open enrollment period: