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California health exchange acknowledges ‘unacceptable’ service
Sacramento Bee

In a moment of public soul-searching, Covered California officials on Thursday described the health exchange’s level of service in its first three months as “completely unacceptable” and said they would apply the lessons to the next three months of enrollment.

“We know that thousands didn’t have a good experience,” Yolanda Richardson, deputy chief operations officer, told the exchange’s board of directors. “We’re not satisfied with that. And we know we have a lot of work to do.”

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