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California expands health exchange call centers
San Francisco Chronicle

The executive director of California’s health insurance exchange said Monday that he is hiring 400 call-center workers, many in Fresno, with the goal of alleviating telephone backlogs that have frustrated those applying for health care.

Peter Lee, executive director of Covered California, formally announced the staffing increase in a visit to a Fresno call center, where 250 new employees began training on their first day of work. He expects the extra help to bring down the average wait time of 51 minutes and better serve speakers of Spanish and other languages. In the coming weeks, Lee said the exchange will hire another 150 people and start training them.