News Headlines Article

CA Payers Tackle Provider Directories with Data, Collaboration
HealthPayer Intelligence

Provider directories are often a patient’s primary source of information when making decisions about their care and coverage. Healthcare consumers use these directories to find out which providers are in their health plan’s network or whether providers are accepting new patients – fundamental research that requires accurate and up-to-date information.

However, maintaining trustworthy provider directories is a challenging, expensive process. Plans tweak their networks on a regular basis, and professionals can change jobs or credentials frequently, leaving payers and consumers playing catch-up.