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Bisognano: Listen to patients to improve quality
Modern Healthcare

Maureen Bisognano closed out this year’s American Hospital Association Leadership Summit by advising administrators to listen to patients better to improve the quality of care. Bisognano, the president and chief executive officer of the Institute for Healthcare Improvement, was the final speaker at the AHA’s annual conference in San Francisco. The participants said this year’s event, coming weeks after the Supreme Court’s ruling on the Patient Protection and Affordable Care Act, had more energy than past events, as administrators excited about planning for their facilities’ futures.