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Anthem Blue Cross fined for ignoring consumer rights
Sacramento Business Journal

California’s Department of Managed Health Care announced Tuesday it issued a $415,000 fine against Anthem Blue Cross for not responding to customer grievances.

The department found 40 cases involving 83 violations where Anthem deprived its customers of grievance and appeal rights. The department also cited Anthem for failing to identify, process and resolve grievances. It also cited Anthem for failing to provide timely information to the department during the investigation of complaints.

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