News Headlines Article

Another Obamacare frustration: long hold times
Bakersfield Californian

Employees in the billing office of San Dimas Medical Group have been tearing their hair out since the new year, when patients who had purchased health plans made possible by the Affordable Care Act began streaming into the group’s southwest Bakersfield offices.

First, the medical group of OB-GYNs, physician assistants and nurse practitioners was surprised to learn it was in the networks of two insurers who sent paperwork asking providers to opt out, not in.