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Americans who confronted ‘surprise’ medical bills share their stories

When Andrew Heymann helped his friend move two years ago, a glass table shattered and cut open Heymann’s left ankle. An ambulance rushed him to a nearby hospital, which he knew was in-network. But after a plastic surgeon stitched up the wound, Heymann was surprised to receive a bill for nearly $6,000. His insurance initially covered just $860 of the charges. Heymann learned that although the facility was in-network, the doctor who assisted him was not covered by his insurance. While he was later able to get his employer to cover the remaining charges, others who encounter surprise medical bills are not always so lucky.