Education event

Caring For Our Patients Who Are Homeless Summit

Register Now
December 11, 2019
Mission Inn Hotel & Spa, Riverside Convention Center


The growing number of patients experiencing homelessness is among the major challenges of our time. These individuals have complex needs that require multi-faceted solutions. For many of California’s hospitals, addressing these needs is not a matter of will, but of strategy.

Build upon and amplify the good work you are doing by participating in CHA’s Caring For Our Patients Who Are Homeless Summit​ on December 11. The program will examine what is known about homelessness and explore ideas that you can adopt and tailor to help meet your mission of care.

Leading industry experts will discuss:

  • Perception vs. reality in homelessness
  • Innovative strategies that curb the growth of this community
  • Steps to break the generational cycle of homelessness
  • Replicable programs that connect patients to community partners

Throughout the day, attendees will have the opportunity to interact with speakers, share ideas and connect with peers from across the state.

Who Should Attend?
Emergency department professionals, CNO’s, social workers, discharge planners, compliance, risk management, in-house counsel, physicians


7:15 – 8:15 a.m. | Registration and Continental Breakfast

8:30 – 9:30 a.m. | Keynote Session
Ending Homelessness – What Does It Mean?

9:30 – 10:30 a.m. | General Session
Understanding Your Homeless and Higher Use Populations

Margot Kushel, MD, Professor of Medicine, UCSF, Division of General Internal Medicine at Zuckerberg San Francisco General Hospital​; Director, UCSF Center for Vulnerable Populations, and Director, UCSF Benioff Homelessness and Housing Initiative​

10:45 – 11:45 a.m. | General Session
Homelessness Solution: A New Way Forward​

Kerry Morrison, Pathfinder for Community Mental Health Solutions

12:00 – 1:00 p.m. | Hosted Lunch

1:00 – 2:00 p.m. | General Session
Disrupting the Generational Cycle of Homelessness

Jennifer Friend, Chief Executive Officer, Project Hope Alliance

2:15 – 3:30 p.m. | Panel Session
California Hospitals Innovative Programs 

3:30 – 3:45 p.m. | Event Wrap Up


Margot Kushel, MD is a Professor of Medicine at the University of California San Francisco in the Division of General Internal Medicine at Zuckerberg San Francisco General Hospital, the Director the UCSF Center for Vulnerable Populations and the Director of the UCSF Benioff Homelessness and Housing Initiative. Margot’s research focuses on the causes and consequences of homelessness and housing instability, with the goal of preventing and ending homelessness, and ameliorating the effects of homelessness on health.  She maintains an active clinical practice. 

Jennifer Friend, Chief Executive Officer of Project Hope Alliance. Prior to becoming the CEO, Ms. Friend served as President and Secretary of the Project Hope Alliance while practicing law as a partner in a large firm. She was actively engaged in the organization’s expansion and strategic growth. Since 2013, more than 900 children and their families have been moved out of homelessness under her leadership as CEO. She is successful in identifying, leveraging and acting upon opportunities and partnerships within both the for profit and non-for-profit sectors.

Peggy Broussard Wheeler serves as vice president of CHA’s Rural Healthcare Center. She is responsible for developing, advocating and executing public policies, legislation and regulations on behalf of small and rural hospitals at the state and national levels. In addition, she serves as the issue manager for language access, governance, prison and homeless issues. 

Livestream Info

Livestream is here! Why? Because Livestream allows you to hear and view the seminar from the convenience of your own office or conference room. Plus, multiple people can experience the seminar with a single registration fee. Livestream attendees can ask questions during the program, just like in-person attendees, and have the same access to presentations as in-person attendees.

Livestream tuition entitles the registrant to:

  • A single connection to the event (NOTE: don’t risk your connection by sharing with others — only one connection will be allowed in.)
  • CEs (you must attest to participation to receive CE credit  and complete a program evaluation.)

Additional Participants Needing CEs 
Livestream participants who are not the registered attendee may receive CEs for $35 each. Individuals requesting CE credit must attest to their participation in the Livestream event and pay by credit card.


Mission Inn Hotel & Spa
3649 Mission Inn Avenue
Riverside, CA 92501

The Mission Inn Hotel & Spa has discounted sleeping rooms available starting at $185 for single or double occupancy. For reservations, call (800) 843-7755 and mention the Behavioral Health Care Symposium to receive the discounted rate. 

Additional sleeping rooms are available at the Marriott Riverside at the Convention Center for $189, single or double occupancy. For reservations, call (800) 228-9290 and mention the California Hospital Association to receive the discounted rate. 

Event site

Educational sessions will be held at the remodeled Riverside Convention Center, just a short walk away from the Mission Inn.

Riverside Convention Center
3637 5th Street
Riverside, CA 92501


*Members $345
**Nonmembers $545

*Members are CHA member hospitals, CHA associate members and government agencies.
**Nonmembers are limited to non-hospital health care providers, clinics, post-acute facilities, and consultants, insurance companies, law firms and other entities that serve hospitals. Education programs and publications are a membership benefit and are not available to eligible nonmember California hospitals.

Tuition includes reception, luncheon and CEs.

Presentations will be available online only
You will receive an email before the event with instructions on how to download the presentations to your laptop/tablet for viewing on-site, or to print and bring with you. Be sure to download the materials in advance; WiFi access on-site may be limited.


A confirmation will be sent to all registrants. On-site registrations and any unpaid registrations may be subject to an additional 10% fee.

Cancellation Policy/Late Payment

A $75 non-refundable processing fee will be retained for each cancellation. Cancellations must be made in writing seven or more days prior to the scheduled event and emailed to No refunds will be made after these dates. Substitutions are encouraged. In the unlikely event that the program is cancelled, refunds will be issued to paid registrants within 30 days.

Special Accommodations

If you require special accommodations pursuant to the American’s with Disabilities Act please call (916) 552-7637.

Continuing Education

Amount of CEUs offered are subject to change.  

Full attendance at the educational session or Livestream event is a prerequisite for receiving professional continuing education. Attendees must sign in at the seminar and, when required, include professional license number. Livestream participants must attest to participation in post-event survey. CE certificates will be emailed. 

Compliance — This education activity has been submitted to the Compliance
Certification Board (CCB)® and is currently pending their review for approval of CCB CEUs.

Health Care Executives — CHA is authorized to award 5.25 hours of pre-approved ACHE Qualified Education credit for this program toward advancement, or recertification, in the American College of Healthcare Executives. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select ACHE Qualified Education Credit.

Legal — CHA is a State Bar of California approved MCLE provider. Provider number 1980. This participatory activity has been approved for 5.25 hours of MCLE credit.

Nursing — Provider approved by the California Board of Registered Nursing, CEP 11924, for 6.3 contact hours.

Risk Managers — Application has been made to the American Society for Health Care Risk Management (ASHRM) to award continuing education toward the fullfillment of FASHRM (Fellow), DFASHRM (Distinguished Fellow), and CPHRM (Certified Professional in Healthcare Risk Management) renewal. 

Quality Assurance/Grievance

The CHA education quality assurance/grievance policy is available upon request by emailing If you have any concerns or dissatisfaction with the quality of a CHA education program, please contact Robyn Thomason, Director of Education, at 916.552.7514, or email

Photo and/or Live Stream Video Release

CHA may photograph and/or Livestream this event. If you prefer not to be photographed or visible during the Livestream, please email CHA at


Call the Education Department at (916) 552-7637.