Education event

Caring For Our Patients Who Are Homeless Summit

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December 11, 2019
Riverside Convention Center


The growing number of patients experiencing homelessness is among the major challenges of our time. These individuals have complex needs that require multi-faceted solutions. For many of California’s hospitals, addressing these needs is not a matter of will, but of strategy.

Build upon and amplify the good work you are doing by participating in CHA’s Caring For Our Patients Who Are Homeless Summit​ on December 11. The program will examine what is known about homelessness and explore ideas that you can adopt and tailor to help meet your mission of care.

Leading industry experts will discuss:

  • Perception vs. reality in homelessness
  • Innovative strategies that curb the growth of this community
  • Steps to break the generational cycle of homelessness
  • Replicable programs that connect patients to community partners

Throughout the day, attendees will have the opportunity to interact with speakers, share ideas and connect with peers from across the state.

Who Should Attend?
Emergency department professionals, CNO’s, social workers, discharge planners, compliance, risk management, in-house counsel, physicians


7:15 – 8:15 a.m. | Registration and Continental Breakfast

8:15 – 8:30 a.m. | Opening Remarks
Rusty Bailey, Mayor, City of Riverside

8:30 – 9:30 a.m. | Keynote Session
A Health Care Rx for Homelessness

Helene Schneider, Regional Coordinator, United States Interagency Council on Homelessness
The United States Interagency Council on Homelessness (USICH) leads national efforts to prevent and end homelessness in America. Helene Schneider, Regional Coordinator for USICH, will discuss its commitment to help every community either prevent homelessness, or help it be a rare, brief and one-time experience. Listen to Helene as she talks about the federal strategic plan, how USICH is connected to health care and homeless prevention along with providing direction for community resources and connection with the continuum of care collaborators.

9:30 – 10:30 a.m. | General Session
Understanding Your Homeless and Higher Use Populations

Margot Kushel, MD, Professor of Medicine, UCSF, Division of General Internal Medicine at Zuckerberg San Francisco General Hospital​; Director, UCSF Center for Vulnerable Populations, and Director, UCSF Benioff Homelessness and Housing Initiative​
People come into an emergency room for a variety of reasons. Once symptoms are treated, patients are typically released with instructions to finish their care at home. However, if a patient’s home is their car or a tent, the approach to discharging that patient has to be different. Listen as Dr. Kushel talks about both ED and inpatient hospitalization with regard to patients who are experiencing homelessness. During her presentation, Dr. Kushel will define homelessness, its causes and subgroups, how it affects an individual’s health and what hospitals can do to work with this population.

10:45 – 11:45 a.m. | General Session
Homelessness Solution: Getting Off the Road to Nowhere

Kerry Morrison, Project Manager, Heart Forward LA
Caring for people with mental illness in Trieste, Italy looks different than it does here. In this remarkable city, police are not the first responders to a crisis, the central hospital has an unlocked psych ward and there is virtually no homelessness.   Recognized by the World Health Organization for having one of the most advanced public mental health care systems in the world, for the last forty years, Trieste has been perfecting a community care system that accommodates patients who are experiencing severe mental illness by integrating them back into their communities. And it is working. Ms. Morrison is leading community efforts to take what is working in Trieste and replicate it here. She explains what drove her to leave her successful career and change her focus to a crisis affecting communities nationwide. Learn how the human-centered values of this program could be introduced into your community.

12:00 – 1:00 p.m. | Hosted Lunch

1:00 – 2:00 p.m. | General Session
Disrupting the Generational Cycle of Homelessness

Jennifer Friend, Chief Executive Officer, Project Hope Alliance
During this presentation, Ms. Friend encourages dialog and conversation about the generational cycle of homelessness and how understanding its drivers and how it ’shows up’ with children in the ER can help hospital staff when treating this population – headaches and stomach aches, no eye contact and no fever.  Not everyone fits into a preconceived package of what homelessness is and who is experiencing homelessness.  Sometimes we can’t see what is right in front of us.  Ms. Friend will discuss how individual connections matter, how homelessness looks different for families and youth, and matching intent with actions.

2:15 – 3:30 p.m. | Panel Session
California Hospitals’ Innovative Programs 

Glenn Raup, PhD, Executive Director, Behavioral Health, Emergency Care Center and Observation Services, St. Joseph Hospital; Ashley Brand, Director of Community and Homeless Health, Dignity Health; and Debbie J. Evans, MSW, Director of Social Service and Pastoral Care, Redlands Community Hospital
Much of the feedback about California’s laws surrounding homeless patient discharge has to do with the lack of available resources for hospitals to partner with. Representatives from three of California’s hospitals sit down to discuss their approaches and innovative programs for patients who are experiencing homelessness while remaining compliant with California’s laws. They will showcase the good work their organizations are doing, discuss why homelessness is growing and what we can do about it.

3:30 – 3:45 p.m. | Event Wrap Up


Ashley Brand is the System Director of Community/Homeless Health for Dignity Health (CommonSpirit Health) focusing on the new California homeless health initiative which concentrates on transforming health and our communities by strengthening the continuum of care for those experiencing housing insecurities through innovation, partnership and lasting impact. Ms. Brand has served as the Director of Community and Outreach for Dignity Health’s Greater Sacramento Service Area hospitals.

Debbie J. Evans, MSW
Director, Social Service and Pastoral Care 
Redlands Community Hospital

Jennifer Friend, Chief Executive Officer of Project Hope Alliance. Prior to becoming the CEO, Ms. Friend served as President and Secretary of the Project Hope Alliance while practicing law as a partner in a large firm. She was actively engaged in the organization’s expansion and strategic growth. Since 2013, more than 900 children and their families have been moved out of homelessness under her leadership as CEO. She is successful in identifying, leveraging and acting upon opportunities and partnerships within both the for profit and non-for-profit sectors.

Margot Kushel, MD is a Professor of Medicine at the University of California San Francisco in the Division of General Internal Medicine at Zuckerberg San Francisco General Hospital, the Director of the UCSF Center for Vulnerable Populations and the Director of the UCSF Benioff Homelessness and Housing Initiative. Dr. Kushel’s research focuses on the causes and consequences of homelessness and housing instability, with the goal of preventing and ending homelessness, and ameliorating the effects of homelessness on health.  She maintains an active clinical practice. 

Kerry Morrison is an author, speaker and consultant calling for bold change in the way that people experiencing chronic homelessness and mental illness are cared for in our society. She currently serves as the mayoral appointee to the L.A. City HHH Citizen Oversight Committee; participates on the LA Chamber/United Way Business Leaders Task Force to End Homelessness (Home for Good); serves as a board member for The Center in Hollywood, a homeless services organization; and is a co-convenor of Hollywood 4WRD, a broad-based grassroots coalition striving to end homelessness in Hollywood. Prior to this, she was a mayoral appointee to the Los Angeles Services Authority (LAHSA).

Glenn Raup, Executive Director of Nursing for Emergency, Behavioral Health and Observation Services at St. Joseph Hospital of Orange, a hospital ministry of the Providence Health System. Mr. Raup has over 30 years of experience as a nurse in the areas of emergency, psychiatric, trauma, critical care, and correctional health care. He has been an innovator in developing emergency psychiatric evaluation services, hospital-to-home transitional housing programs, and other hospital-based services and programs designed to address the socio-medical needs of the communities being served.

Helene Schneider brings over 15 years in municipal government leadership, most recently as mayor of Santa Barbara, California. She also served on the Santa Barbara City Council and as commissioner for her local Housing Authority. Ms. Schneider co-chaired Bringing Our Community Home, Santa Barbara’s countywide 10-year plan to end chronic homelessness, served as policy council chair on the countywide homelessness collaborative board, and chaired the U.S. Conference of Mayors Hunger & Homelessness Task Force. She earned a professional certification in human resources management.

Peggy Broussard Wheeler serves as vice president of CHA’s Rural Healthcare Center. She is responsible for developing, advocating and executing public policies, legislation and regulations on behalf of small and rural hospitals at the state and national levels. In addition, she serves as the issue manager for language access, governance, prison and homeless issues. 

Livestream Info

Livestream is here! Why? Because Live stream allows you to hear and view the seminar from the convenience of your own office or conference room. Plus, multiple people can experience the seminar with a single registration fee. Livestream attendees can ask questions during the program, just like in-person attendees, and have the same access to presentations as in-person attendees.

Livestream tuition entitles the registrant to:

  • A single connection to the event (NOTE: don’t risk your connection by sharing with others — only one connection will be allowed in.)
  • CEs (you must attest to participation to receive CE credit  and complete a program evaluation.)

Additional Participants Needing CEs 
Livestream participants who are not the registered attendee may receive CEs for $35 each. Individuals requesting CE credit must attest to their participation in the Live stream event and pay by credit card.


Educational sessions will be held at the remodeled Riverside Convention Center.

Riverside Convention Center
3637 5th Street
Riverside, CA 92501


Marriott Riverside at the Convention Center
3400 Market Street
Riverside, CA 92501

A small block of discounted rooms are available at the Marriott Riverside for $189, single or double occupancy. For reservations, call (951) 786-7189 and mention the California Hospital Association to receive the discounted rate. 


*Members $345
**Nonmembers $545

*Members are CHA member hospitals, CHA associate members and government agencies.
**Nonmembers are limited to non-hospital health care providers, clinics, post-acute facilities, and consultants, insurance companies, law firms and other entities that serve hospitals. Education programs and publications are a membership benefit and are not available to eligible nonmember California hospitals.

Tuition includes reception, luncheon and CEs.

Presentations will be available online only
You will receive an email before the event with instructions on how to download the presentations to your laptop/tablet for viewing on-site, or to print and bring with you. Be sure to download the materials in advance; WiFi access on-site may be limited.


A confirmation will be sent to all registrants. On-site registrations and any unpaid registrations may be subject to an additional 10% fee.

Cancellation Policy/Late Payment

A $75 non-refundable processing fee will be retained for each cancellation. Cancellations must be made in writing seven or more days prior to the scheduled event and emailed to No refunds will be made after these dates. Substitutions are encouraged. In the unlikely event that the program is cancelled, refunds will be issued to paid registrants within 30 days.

Special Accommodations

If you require special accommodations pursuant to the American’s with Disabilities Act please call (916) 552-7637.

Continuing Education

Amount of CEUs offered are subject to change.  

Full attendance at the educational session or Livestream event is a prerequisite for receiving professional continuing education. Attendees must sign in at the seminar and, when required, include professional license number. Livestream participants must attest to participation in post-event survey. CE certificates will be emailed. 

Compliance — The Compliance Certification Board (CCB)® has approved this event for up to 6.3  live CCB CEUs. Continuing Education Units are awarded based on individual attendance records. Granting of prior approval in no way constitutes endorsement by CCB of this event content or of the event sponsor.

Health Care Executives — CHA is authorized to award 5.25 hours of pre-approved ACHE Qualified Education credit for this program toward advancement, or recertification, in the American College of Healthcare Executives. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select ACHE Qualified Education Credit.

Nursing — Provider approved by the California Board of Registered Nursing, CEP 11924, for 6.3 contact hours.

Risk Managers — This meeting has been approved for a total of 5.25 contact hours of Continuing Education Credit toward fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow) and towards CPHRM renewal.

Quality Assurance/Grievance

The CHA education quality assurance/grievance policy is available upon request by emailing If you have any concerns or dissatisfaction with the quality of a CHA education program, please contact Robyn Thomason, Director of Education, at 916.552.7514, or email

Photo and/or Livestream Video Release

CHA may photograph and/or Livestream this event. If you prefer not to be photographed or visible during the Livestream, please email CHA at


Call the Education Department at (916) 552-7637.