General Information

Patient-to-Partner: Engaging Patients and Families as Organizational Advisors Web Forum
Recording Available

Join CAHHS Volunteer Services on Tuesday, September 29, 2015 from Noon – 1 p.m. (PT) as we continue our web forum series highlighting best practices in the use of hospital volunteers to improve the patient experience.

This web forum will offer practical advice on effectively engaging patients/families as advisors in hospital operations and improvement, including a discussion of synergy with volunteer services. Lessons learned from a recent hospital collaborative, “Patients On Board” led by the Hospital Quality Institute (HQI), will be shared.

Speakers

Boris Kalanj, Director, Cultural Care and Experience, Hospital Quality Institute, Sacramento, California

 

Steed McCotter, Manager, Patient Experience and Support Services, Desert Regional Medical Center, Palm Springs, California

PowerPoint Presentation (Adobe PDF)

Patient-to-Partner: Engaging Patients and Families as Organizational Advisors

Website Resources

HCAHPS Star Ratings Data Visualization Tool for California

Hospital Quality Institute

Patients and Families as Partners – Conta Costa Regional Medical Center & Health Centers – You Tube Video

Recording

Patient-to-Partner: Engaging Patients and Families as Organizational Advisors

Commands