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VolunteerTalk: Additional Staffing Justification Materials and Approaches

On June 29, 2017, the CAHHS Volunteer Services Office received the following inquiry from Karleen Ballmer, Volunteer Services Manager, Sutter Medical Center, Sacramento, California:

Would you please share with me the justification materials and strategies you use to request additional staffing resources for your department?

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Karleen Ballmer
Volunteer Services Manager
Sutter Medical Center, Sacramento
(916) 887-4380
Direct (916) 887-4377 Main Office


Staffing Justification

I am also interested to know if there is any published benchmarking data on this topic? (i.e. # of volunteer = x# of staff to manage, # of sites?, # of programs, etc.) ELEANOR FOSKETT Coordinator, Volunteer Services O’Connor Hospital | Part of Verity Health Systems 2105 Forest Avenue, San Jose, CA 95128-1471 Office 408-947-3962 Cell 408-242-9503

Staffing Justification

While I am not aware of any solid metrics out there that have been benchmarked, I do have one resource to pass along. A researcher from Cornell wrote a paper about Volunteer Management Practices and it did lead to the conclusion that small staff:volunteer ratios were directly correlated to better outcomes (retention, etc). The implication is that you get better ROI if you have more staff. Sean Rogers, the researcher, presented on this at conference in 2016. Intindola, M., Rogers, S. E., Flinchbaugh, C., & Pietra, D. D. (2016) Hospital administrative characteristics and volunteer resource management practices [Electronic version]. Retrieved [insert date], from Cornell University, School of Hotel Administration site: http://scholarship.sha.cornell...

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