General Information

Volunteers and Innovation – An Oxymoron?
W. Scott Heisler, RN, MBA, Innovation Specialist, Innovation Consultancy, Kaiser Permanente, Oakland, California

What is “innovation”? How does it compare to “invention” and “improvement”? Why is innovation important and how do I innovate as a volunteer? These are questions that will be answered in a humorous fun-filled presentation.

Click here for presentation materials.

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