General Information

Unleashing the Power of Volunteers in Improving Healthcare Experiences
Deborah Austin, Director of Patient Relations and Accreditation, John Muir Health, Walnut Creek, California

Your volunteers already make a tremendous difference in creating a positive experience for patients, families, and staff, but there are ways you can amplify that impact. Learn how to unleash the amazing power of your volunteers and align their efforts with organizational priorities such as HCAHPS improvement and patient and family engagement. Key HCAHPS topics such as communication and care transitions will be discussed, as well as ways volunteers can support the essential foundations of patient-centered care.

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