General Information

Race for Relevance in the Care Experience
Mel A. Carrillo, RN, BSN, NEA-BC, Inpatient Care Experience Leader & Kathleen J. McIntire, CAVS, Director, Volunteer Services, Kaiser Permanente Los Angeles Medical Center, Los Angeles, California

As health care reimbursement moves toward value-based care, the effort to improve the patient’s care experience is more important than ever. This session will share how an interdisciplinary team approach at KP-LAMC spawned strong care experience programs, offering their lessons learned and tools to help sustain improvements.

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