General Information

Principles of Volunteer Resource Management: Volunteer Services Role in Healthcare Industry
Victoria Heidelman, CAVS, Senior Services Volunteer Coordinator, City of Irvine, Irvine, California

Adapting traditional volunteer programs to what has become a new era in health care and a new generation of volunteers is critical to positioning your program for the future. During this workshop, participants will learn and discuss:

  • Volunteer services in a health care setting: the big picture
  • The expanding role of staff and volunteer leaders  and ongoing change management
  • Health care trends affecting program planning
  • Staff and volunteer leaders role with advocacy
  • Emergency and disaster preparedness
  • Strategic planning: aligning the volunteer program with your organization’s mission, vision and goals
  • Moving to an integrated program model
  • Outcome measures for volunteer services

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