General Information

Principles of Volunteer Resource Management: Volunteer Resources Strategic Planning and Program Enhancement
Victoria Heidelman, CAVS, Director, Volunteer Services, St. Joseph Hospital, Orange, California

Competing for resources?  Striving to achieve a higher level of “program credibility”?  What’s it going to take?  Adapting traditional volunteer programs to what has become a new era in health care and a new generation of volunteers is critical to positioning your program for the future.  Hear about current health care systems, such as HCAHPS, impacting your program and integrated program models designed to respond to these trends.  This session will also cover the volunteer leadership role with advocacy and strategic alignment of goals, achieving staff buy-in, and those all-important outcome measures to market the “value” of your volunteer program.  Thriving, not just surviving, in today’s health care environment is a key focus of this session.  Be the “visionary” leader it will take to move your program to the next level…and enjoy the success you will find!

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