General Information

Principles of Volunteer Resource Management: Program Operations & Managing Risk
Tammy A. Behnke, CAVS, MS, Manager, Volunteer Services, ProHealth Care – Waukesha Memorial Hospital, Waukesha, Wisconson & Victoria Heidelman, CAVS, Director, Volunteer Services, St. Joseph Hospital, Orange, California

This session discusses best practice recommendations for the foundation of a successful volunteer program that meets the needs of hospitals, other health care systems and our next generation of volunteers. It will provide an overview of interviewing, screening, training, recognizing and retaining volunteers. You will also receive time-proven sample forms you can use at your facility.

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