General Information

Principles of Volunteer Resource Management: Program Operations and Risk Management
Victoria Heidelman, CAVS, Senior Services Volunteer Coordinator, City of Irvine, Irvine, California

The bottom line for volunteer management professionals and leadership volunteers today is managing effective and cost-efficient volunteer programs. This session discusses best practices for a successful volunteer program that meets the needs of hospitals, other health care systems and our next generation volunteers. Current standards mandate that safety, security and risk management be woven throughout the entire volunteer program.

Participants will learn:

  • Competency-based service descriptions
  • Performance evaluations
  • Application and interview processes
  • Volunteer orientation and annual training
  • Supervision and disciplinary processes
  • Recognition, motivation and retention

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