General Information

Principles of Volunteer Resource Management: Program Operations and Risk Management
Victoria Heidelman, CAVS, Director, Volunteer Services, St. Joseph Hospital, Orange, California

This program will provide an overview of the crucial fundamentals of volunteer resource management, including interviewing, screening, training, recognition and retention of volunteers.  What can you say and ask during an interview?  What does The Joint Commission expect you to cover during orientation?  What do volunteers “really” want regarding personal recognition?  How can you keep your volunteers active and involved?  This is just the tip of the iceberg of what is covered in this program.  In addition to this content, you will receive time-proven sample forms that you can use at your facility.

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