General Information

Principles of Volunteer Resource Management: Proactive Program Management, Assessment and Design
Victoria Heidelman, CAVS, Director, Volunteer Services, St. Joseph Hospital, Orange, California

Does your program have the “WOW’ factor?  Where can you have the greatest impact to exceed customer expectations?  How do you get staff buy-in to service these areas?  What is the best training technique to get staff to take ownership of their assigned volunteers?  Get the answers to these and other key questions in this session covering ongoing program assessment, developing “high impact” services, building a staff training program that truly works, having clearly defined policies and procedures in place to aid staff in managing their volunteer workforce, and designing recruitment strategies for a new generation of volunteers.

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