General Information

Principles of Volunteer Resource Management: Ongoing Preparedness for Joint Commission
Mark A. Crafton, MPA, MT(ASCP), Executive Director of State and External Relations, The Joint Commission, Chicago, Illinois & Victoria Heidelman, CAVS, Senior Services Volunteer Coordinator, City of Irvine, Irvine, California

In this session, review the past, present and future standards to understand practical options for complying with The Joint Commission’s expectations. This overview will help prepare your department for surveyors from any survey company. The workshop features:

  • Applying Joint Commission standards to volunteer services
  • National Patient Safety goals
  • Preparedness tools
  • Website resources

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