General Information

Principles of Volunteer Resource Management: Ongoing Preparedness for The Joint Commission
Mark A. Crafton, MPA, Executive Director of State and External Relations, The Joint Commission, Chicago, Illinois & Victoria Heidelman, CAVS, Director, Volunteer Services, St. Joseph Hospital, Orange, California

This interactive session includes current information, best practices, and provides great resources to strengthen volunteer services programs. The Joint Commission recognizes the importance and impact of volunteers in direct patient contact areas. Learn how various volunteer roles are interpreted in the standards, so you can focus on the standards that pertain to your program and people.

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