General Information

Patient-to-Partner: Engaging Patients and Families as Organizational Advisors
Boris Kalanj, Director, Cultural Care and Experience, Hospital Quality Institute, Steed McCotter, Coordinator, Patient Relations and Volunteer Services, Desert Regional Medical Center, Mark Oliver, Patient Advisor, Desert Regional Medical Center

This session will offer practical advice on effectively engaging patients/families as advisors in hospital operations and improvement, including a discussion of synergy with volunteer services. Lessons learned from a recent hospital collaborative, “Patients On Board” led by the Hospital Quality Institute (HQI), will be shared.

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