General Information

The Paradigm Shift in Managing Volunteer Services
Avi E. Zaraya, MBA, Director, Volunteer & Chaplain Services, Kaiser Permanente Woodland Hills, Woodland Hills, California

As health care transforms, volunteer services need to quickly follow suit by building a strategy for long-term sustainability. Volunteer services are no longer insulated from overall hospital operations. This workshop lays the foundation for the looming transformation, defining where we need to go to survive the paradigm shift in managing volunteer services.

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