General Information

Kaiser Permanente Showcases Patient-Centered Volunteer Services
Kaiser Permanente Panel

Connect with your patients in new ways and see first-hand how volunteers improve patient satisfaction and the overall care experience. Hear about patient-centered services such as hand massage, fall prevention, breast cancer peer navigators, patient gifts, and mother-baby concierges. A panel from three Sacramento area Kaiser Permanente medical centers will share information including:

  • First steps to start new services
  • What patients, volunteers and medical center staff/leadership say about the services
  • Challenges and rewards
  • Suggestions for improvements

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