General Information

Improving Experience: New Tools and Techniques
Jon Kuehler, National Account Director, National Research Corporation, Patient Experience and Patient Outreach Programs

This session will help you to see the programs you have in a new light.  You will develop a deeper understanding of what is working well in your programs and where the greatest opportunities exist to contribute even more value to your organization, particularly in improving the experience of patients, families, and staff.  A variety of powerful techniques and tools will be presented, all of which are simple enough to put into practice immediately.   This is an “all teach, all learn” session that will incorporate extensive discussion and interactive exercises.

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