General Information

HCAHPS and VBP: The Patient Experience Today is Your Hospital’s Reimbursement Tomorrow
Cindy S. Murphy, Director, Customer Operations, Sharp Metropolitan Medical Campus, San Diego, California and Tim Smith, Senior Vice President/CEO, Sharp Memorial Hospital, San Diego, California

The Patient Protection and Affordable Care Act brought with it new financial incentives for patient centered care in the form of the hospital value-based purchasing (VBP) program.  This program will transition healthcare from pay-for-reporting to pay-for-performance.  Cindy Murphy Director, Customer Operations for Sharp Metropolitan Medical Campus is joined by her hospital’s CEO, Tim Smith, to discuss the value-based purchasing program, explain how to do the calculations for your own hospital and learn how you can implement programs and services that will produce increases in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and VBP results.

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