General Information

Have You Registered for the 2016 California Hospital Volunteer Leadership Conference?
Here is just one speaker’s offerings from our list of more than 30 sessions!


Sean Rogers, PhD, SPHR, SHRM-SCP
Assistant Professor and Faculty Fellow
Cornell University School of Hotel Administration, and The Cornell Institute for Healthy Futures
Click here to read Professor Roger’s bio.

General Session
Wednesday, February 17, 2016
10 am – 11 am
The Science and Art of Effective Volunteer Management
Can hospital volunteers measurably enhance HCAHPS patient satisfaction scores, and if so, how?  What are the greatest challenges and opportunities for healthcare volunteer leaders in today’s operating environment?  What is “strategic” volunteer management?  Professor Rogers addresses these and other important questions by reviewing the latest empirical research – “the science” – concerning volunteer management, and discusses how innovative approaches to managing the volunteer workforce – “the art” – can maximize your volunteer program’s effectiveness and its contribution to your organization’s bottom line.

Wednesday, February 17, 2016
11:15 am – 12:30 pm
Practically Speaking: Maximizing Volunteer Impact through Volunteer Management Innovation
The companion workshop which follows his general session builds on the topics discussed by Professor Rogers during his General Session presentation, and provides participants with hands-on activities to help them understand the characteristics, challenges, and opportunities of their own volunteer programs.  Specifically, attendees will complete a brief assessment about their program’s volunteer management practices, volunteer workforce attributes, and hospital characteristics.   The assessment results will form the basis of an interactive, solutions-driven discussion among the group.  Participants will be able to return to their hospitals and healthcare organizations with specific, actionable, and measurable recommendations for their own volunteer programs.

Hotel Accommodations
A discounted sleeping room rate at the Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course is available until Jan. 27, 2016. To make room reservations by phone call (888) 421-1442.  For online room reservations, click here

Conference Registration
Conference registration is available exclusively online for attendees, sponsors and advertisers. Sponsors are welcome to register at any time.  To register online, click here.  Click here for additional information available on our website.