General Information

Director Performance Improvement

The Director, Performance Improvement will direct collaborative activities with California hospitals and partner organizations aimed at achieving improvement in care quality and safety.   Through focus on engaging hospital leadership, quality improvement staff, clinical leaders, physicians and workforce, the incumbent works to achieve success in HQI’s strategic priority areas, while modeling inclusion and meaningful participation of patients and families.

The position is accountable for overall management and successful completion of HQI’s subcontract with the Hospital Research & Education Trust (HRET) to implement a Partnership for Patients Hospital Engagement Network 2.0 in California (CalHEN 2.0).  This includes management of project staff, orchestration of resources, and oversight of all work including development of detailed project plans; engagement of hospitals; execution of deliverables such as educational, coaching and other activities; and tracking and documentation of data on project measures.

The successful candidate will possess an Undergraduate degree in a clinical field (Graduate degree preferred).  Must have experience in clinical performance improvement, patient safety improvement, quality outcomes measurement and reporting.  A minimum of 7 years of experience and progressive responsibility in health care leadership, including change management and leading complex, multi-stakeholder improvement initiatives.  Preferred direct clinical practice experience in an acute hospital setting.  Superb project management and organization skills.  Must be able to set priorities and handle multiple, sometime competing, tasks and projects; provides leadership and takes initiative; functions effectively and efficiently with little supervision.  Ability to lead staff to work independently and effectively to produce results in a compressed timeline.  Advanced skills in group facilitation, team building and conflict resolution.  Experience conducting training / education in health care settings is a plus.  Strong analytical and problem-solving skills with ability to analyze complex data sets, present findings and possible solutions in reports for clinical and operational improvement.  Strong writing and verbal communications skills, including public speaking.  Engages directly, openly and honestly; willing to listen, teach and learn.  Strong customer service skills and orientation, for both internal and external customers.  Advanced skill level in Microsoft Office software programs, including Word, PowerPoint, Outlook, Excel and Access, including database/pivot table analysis tools.  Familiarity with the state and federal health care agencies, initiatives, and policies.

If this position fits with your background and career interest, we would love to hear from you!  To apply, please forward your resume and cover letter (with salary requirement) to .  Because we are a federal contractor, we are required to make sure you know that all qualified applications will receive consideration for employment without regard to race, color, sex, religion, national origin, protected veteran status, gender identification, sexual orientation or any other legally protected characteristic, or disability.