General Information

Creating the Unknown: Managing the Healthcare Evolution with Volunteers
Avi E. Zaraya, MBA, Director, Volunteer & Chaplain Services, Kaiser Permanente, Woodland Hills, Woodland Hills, California

The health care industry finds itself in an unprecedented time of change and unknowns that will revolutionize how we manage human capital, particularly volunteers. To meet this challenge, we must reinvent ourselves to become a think tank of opportunity and growth, reshaping our operational outlook to close the divide that has kept volunteer services from becoming a focal point.

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