General Information

CAHHS Volunteer Services Web Forum Schedule

We are grateful to those California Hospital Volunteer Leadership Conference speakers who agree to present versions of their conference session via web forum.  If you attended a conference, the web forums allow you to revisit a topic or hear a speaker you missed.  If you did not attend a conference, the web forums allow you to access to some of the quality education provided at a California Hospital Volunteer Leadership Conference. 

Both live and recorded session are available to all California Hospital Association (CHA) member hospital representatives. There is no charge to attend the live or recorded web forums.  However pre-registration is required for the live sessions. 

To listen to a recording of a past web forum and view its related materials, click on the name of the session. 

Check back for a new schedule of web forums to be produced in Fall 2016, featuring 2016 California Hospital Volunteer Leadership Conference speakers and topics.

Title

Date

Time

Housing, Health and Volunteer Collaboration*

July 16

2 p.m. – 3 p.m.

Bay Area Regional Help Desk Consortium – Cross Hospital Collaboration to Influence the Social Determinants of Health*

Aug 18

1 p.m. – 2 p.m.

Patient Transportation – In Everyone’s Best Interest*

Sept 10

1 p.m. – 2 p.m.

Compliance*

Sept 16

1 p.m. – 2 p.m.

Patient-to-Partner: Engaging Patients and Families as Organizational Advisors*

Sept 29

Noon – 1 p.m.

Implications of Health Care Reform in the Traditional Acute Care Setting*

Oct 14

1 p.m. – 2 p.m.

Health Coach Volunteers*

Dec 8

1 p.m. – 2 p.m.

Music Therapy and Supportive Music:  A Continuum of Care*

Jan 15

2 p.m. – 3 p.m.

*Recording Available

July 16

Topic

Housing, Health and Volunteer Collaboration

As research demonstrates the necessity to include housing in the continuum of care, it is essential for hospital volunteer leaders to understand the housing landscape that connects housing and health care. Learn how volunteers are leading health services to where patients live, and how to increase collaboration with housing agencies.

Speaker

Ian Nevarez, CVA, Volunteer Resource Manager, Consultant, LINC
Volunteers, Long Beach, California

Power Point Presentation (Adobe PDF)

Materials

Recording

Aug 18

Topic

Bay Area Regional Help Desk Consortium – Cross Hospital Collaboration to Influence the Social Determinants of Health

This web forum explores volunteer-led activities to identify and address patients’ social needs.  Ms. Rothstein of the Bay Area Regional Help Desk Consortium (BARHC) will explain the BARHC help desk volunteer model.  She also will chronicle BARHC’s evolution from an informal exchange to a regional consortium providing intervention-related technical assistance and capacity-building across four hospitals in three counties.

Speaker

Joanie Rothstein, MPH, MPP, Program Manager, SFGH Health Advocates, Bay Area Regional Help Desk Consortium

 

Kimi Tahara, Interim Program Coordinator, Health Advocates of Alameda Health System

Power Point Presentation (Adobe PDF)

Bay Area Regional Help Desk Consortium – Cross Hospital Collaboration to Influence the Social Determinants of Health

Recording

August 18, 2015 – Bay Area Regional Help Desk Consortium – Cross Hospital Collaboration to Influence the Social Determinants of Health

Sept 10

Topic

Patient Transportation – In Everyone’s Best Interest

An overview of both volunteer and paid driver programs for patients. With the introduction of the Affordable Care Act, it has become more important than ever to provide house-bound patients with transportation to keep their medical appointments. The web forum will discuss opportunities for hospitals to impact this growing challenge in meaningful ways.

Speakers

Mark Evanoff, The AlterNetWays Company, Pleasant Hill, California

Robin Watson, Volunteer, Fairchild Medical Center, Yreka, California

PowerPoint Presentation (Adobe PDF)

Patient Transportation – In Everyone’s Best Interest

Recording

Patient Transportation – In Everyone’s Best Interest

Sept 16

Topic

Compliance

This web forum will focus on managing a volunteer workforce including how to comply with federal and state laws while meeting your hospital’s needs and mission. Highlights include tools and discussion to assist in drafting offer letters and orientation materials, as well as help spotting issues before they become a problem.

Speaker

Mylene Brooks, Esq., Litigation Manager, HR Compliance, Cedars-Sinai Medical Center, Los Angeles, California

Power Point Presentation (Adobe PDF)

Legal Compliance:  Volunteers

Website Resources

Cedars-Sinai Faculty Directory

California Department of Fair Employment & Housing Fact Sheet

Recording

Legal Compliance:  Volunteers

Sept 29

Topic

Patient-to-Partner: Engaging Patients and Families as Organizational Advisors

This web forum will offer practical advice on effectively engaging patients/families as advisors in hospital operations and improvement, including a discussion of synergy with volunteer services. Lessons learned from a recent hospital collaborative, “Patients On Board” led by the Hospital Quality Institute (HQI), will be shared.

Speaker

Boris Kalanj, Director, Cultural Care and Experience, Hospital Quality Institute, Sacramento, California

 

Steed McCotter, Manager, Patient Experience and Support Services, Desert Regional Medical Center, Palm Springs, California

PowerPoint Presentation (Adobe PDF)

Patient-to-Partner: Engaging Patients and Families as Organizational Advisors

Website Resources

HCAHPS Star Ratings Data Visualization Tool for California

Hospital Quality Institute

Patients and Families as Partners – Conta Costa Regional Medical Center & Health Centers - You Tube Video

Recording

Patient-to-Partner: Engaging Patients and Families as Organizational Advisors

Oct 14

Topic

Implications of Health Care Reform in the Traditional Acute Care Setting

Since the Affordable Care Act was passed in 2010, comprehensive changes have moved acute care hospitals from the epicenter of health care to a place of partnership among stakeholders. Chief nursing officer perspectives from a recent survey will explain how they see the changes impacting volunteers, department outsourcing and work flow patterns.

Speaker

BJ Bartleson, RN, MS, NEA-BC,
Vice President Nursing & Clinical Services, California Hospital Association, Sacramento, California

PowerPoint Presentation (Adobe PDF)

Implications of Health Care Reform in the Traditional Acute Care Setting

Recording

Implications of Health Care Reform in the Traditional Acute Care Setting

Dec 8

Topic

Health Coach Volunteers

Learn how and why, through a volunteer services/hospital foundation partnership, St. Mary Medical Center is transforming Volunteer Services from a strictly hospital-based program to a community engagement model where at least 30 percent of volunteers are assigned to support health and wellness promotion at host community sites and advocacy.

Speakers

Rebecca Miranda, Director, Volunteer Services, St. Mary Medical Center, Apple Valley, California

Rosa Ramirez, Grants Program Manager, St. Mary Medical Center Foundation, Apple Valley, California

Power Point Presentation (Adobe PDF)

Moving Beyond the Hospital’s Walls – Volunteers in the Era of Population Health Management

Recording

December 8, 2015 – Health Coach Volunteers

Additional Resources

TedMed presentation by Rebecca Onie: Can we rewrite the DNA of the healthcare system?

Jan 15

Topic

Music Therapy and Supportive Music:  A Continuum of Care

This web forum will feature a brief historical overview of music therapy and current practices in the U.S.  Participants will learn about music therapy and supportive music techniques for working with people in a variety of settings (medical and community).

Speaker

Barbara Reuer, PhD, MT–BC/L, CEO/Founder, MusicWorx Inc., San Diego, California

Power Point Presentation (Adobe PDF)

Music Therapy and Supportive Music:  A Continuum of Care

Recording

January 15, 2016 – Music Therapy and Supportive Music:  A Continuum of Care

Additional Resources

How Your Brain Processes Music

Resounding Joy Mindful Music Program

Commands