General Information

Administrative Approaches to Creating Competent and Compassionate Volunteers
Avi E. Zaraya, Director, Volunteer & Chaplain Services, Kaiser Permanente, Woodland Hills, California

As our world continues to move at an increasingly faster pace, the very essence of volunteerism and its selfless nature have come into question. We must ask ourselves, “How do we re-establish what really matters?” Do volunteers realize the immeasurable effects of a smile from a friendly face, the comfort felt from the simple act of holding someone’s hand, or the elementary act of truly listening to what someone has to say? With today’s patients craving human engagement more than ever, this comprehensive workshop will serve to outline how to inspire and motivate volunteers to harness their passion and enthusiasm from day one as they serve others more altruistically and compassionately throughout the duration of their service.

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