General Information

2018 California Hospital Volunteer Leadership Conference
Discounted Hotel Room Rate Available Until Friday, January 26

The 2018 California Hospital Volunteer Leadership Conference, Feb. 19-21 in Newport Beach, brings together experts in volunteerism, health care issues and the community for learning and networking opportunities.

Conference attendees have an opportunity to take the Certified Administrator of Volunteer Services exam on Feb. 19 from noon–2:30 p.m. This volunteer management credential is offered through the Association for Healthcare Volunteer Resource Professionals, a professional membership group of the American Hospital Association. A pre-approved application, due Feb. 1, is required to take the test.

A discounted sleeping room rate at the Hyatt Regency Newport Beach is available until Jan. 26.

Featured keynote speakers are:

Richard Afable, MD, MPH, 2018 chair, CHA and CAHHS boards of trustees, and trustee, Providence Little Company of Mary Medical Center, will present the conference’s opening session on Feb. 19, titled “Behavioral and Mental Health Crisis: An Epidemic and An Opportunity.” Dr. Afable will explore the crisis within California’s behavioral health system, which is fragmented, unresponsive to consumer needs, does not always emphasize recovery and serves only a fraction of those in need. Attendees will learn more about ways to solve this crisis using several types of emergency and crisis services under development within California, and the potential roles that volunteers play in the solutions.

Julia C. Campbell, MPA, digital marketing strategist and founder of J Campbell Social Marketing, and Tracy Campbell, CHA vice president, digital advocacy, will present a hands-on general session Feb. 21 about using emotional, heart-centered storytelling to recruit volunteers and foster a sense of community. The session will focus on collecting and crafting compelling stories to attract a younger generation, and repurposing stories used on more traditional channels for digital media. Real-world examples from California hospital volunteer programs will be showcased.

Alan Dubovsky, chief patient experience officer at Cedars-Sinai Health System, will lead a team from Cedars-Sinai Medical Center on Feb. 20 in sharing their recent patient experience journey, the result of a re-envisioned focus and strategy around experience improvement. Attendees will learn how Cedars-Sinai created a new Patient Experience Department, as well as a focused action plan, and helped garner system-wide support— including from Volunteer Services — in launching multiple new patient experience efforts. Volunteer Services Director Barbara Leanse and Associate Director Casey McGuire will speak at the general session and accompanying “toolkit” workshop.

Dr. Robin Youngson, an internationally renowned clinical leader with wide experience in health service improvement at the local, national and international levels, will present on Feb. 20.  In addition to being a founding member of the National Quality Improvement Committee in New Zealand, Dr. Youngson’s international experience includes working with the World Health Organization on patient safety. He is the founder of the Hearts in Healthcare organization and the author of the acclaimed book, Time to Care: How to Love Your Patients and Your Job. Dr. Youngson’s presentations will focus on reconnecting hospital volunteers and paid staff with their motivation for joining health care in the first place — caring for patients with compassion.

To view the full program and to register, visit