General Information

2011 California Hospital Volunteer Leadership Conference Workshop Presentations

Workshop presentations from the 2011 California Hospital Volunteer Leadership Conference available now!

Tuesday, February 22

Leadership Perspective Series – Morning Session
 - James D. Barber, President/CEO, Hospital Association of Southern California, Los Angeles

Leadership Perspective Series – Afternoon Session
Mastering the Moment: High-Impact Communication
 - Catherine Mullally, President/CEO, CMC Group, LLC, Los Angeles

Wednesday, February 23

Gift Shop Buyers’ Power Hour (presentation)
Best Sellers
 - Moderator: Lilly Stamets, Gift Shop Manager, UCSF Medical Center, San Francisco

General Session
Volunteers in Medicine: A National Solution to America’s Uninsured, One Community at a Time
 - Hugh Greeley, Chairman, Volunteers in Medicine Board of Trustees, Burlington, Vermont

How to Shop an Exhibitor Show
 - Moderator: Lilly Stamets, Gift Shop Manager, UCSF Medical Center, San Francisco

Volunteer Leadership Seminar
 - Tracy Campbell, VP Public Advocacy, California Hospital Association, Sacramento
 - Joan Cardellino, CAVS*, Director Volunteer Services, California Association of Hospitals and Health Systems, Sacramento

The Joint Commission Update
 - Mark A. Crafton, Executive Director of State and External Relations, The Joint Commission, Chicago, Illinois

Making the Business Case: Practical Techniques for Measuring Volunteer Service
 - Farron Levy, President, True Impact, Boston, Massachusetts

Tools and Tactics for Engaging Your Supporters with Social Media 
 - Nedra Kline Weinreich, Weinrich Communications, Los Angeles

Your Volunteer Workforce: Human Resources and Legal Issues
 - Gail Blanchard-Saiger, Vice President Labor and Employment, California Hospital Association, Sacramento

Partnering with Your Hospital’s Foundation and Fundraising Staff
 - Frank R. Hall, retired Vice President Resource Development, St. Joseph Health System, Orange

Partnering With Your Worksource Centers: A Recipe For Success (available soon)
 - Kathleen J. McIntire, Director, Volunteers/Gift Shop/Chaplains, Kaiser Permanente Los Angeles Medical Center, Los Angeles
 - David Eder, Staff, City of Los Angeles, Workforce Investment Board, Los Angeles

Thursday, February 24

General Session
The Essential Role of Volunteers in Patient Centered Care
 - Betty Ferrell, PhD, FAAN, MA, FPCN, CHPN, Professor & Research Scientist, City of Hope, Duarte

Infusing World Class Customer Service Into The Patient Experience
 - George A. De Lange, Jr, MBA, Executive Director, Registration and Hospitality Services, Loma Linda University Medical Center, Loma Linda

Volunteers as Members of the Patient-Centered Care Team (available soon)
 - Barbara Leanse, CAVS, Director, Volunteer Services, Cedars-Sinai Medical Center, Los Angeles

Patient-Centered Volunteer Programs: The “Therapies” including Animal-Assisted, Music, Art, Poetry, Humor, Arts and Crafts 
 - Avi E. Zaraya, Director, Volunteer & Chaplain Services, Kaiser Permanente, Woodland Hills Medical Center, Woodland Hills

Volunteering Through the Final Journey (available soon)
 - Panelists Representing Providence TrinityCare Hospice, Torrance

Characteristics of a Successful Business Person
 - Tom Shay, Principal, Profits Plus, St. Petersburg, Florida

Women’s Health and Heart Disease
 - Sharon D. Allison-Ottey, MD, Executive Director and Director of Health and Community Initiatives, The COSHAR Foundation, Lanham, Maryland

Women’s Health and Heart Disease
 - C. Noel Bairey Merz, M.D., FACC, Director Women’s Heart Center – Heart Institute, Cedars-Sinai Medical Center, Los Angeles

California’s Best Workshops

Documents provided by Glendale Adventist Medical Center

Volunteer Orientation Manual
Orientation Post Quiz
Confidentiality Agreement
Volunteer Application – Adult
Volunteer Application – Intern/Extern