General Information

2011 California Hospital Volunteer Leadership Conference
Contemporary • Community • Collaboration

Join Us for the 2011 California Hospital Volunteer Leadership Conference!

This conference is a cutting-edge educational event for hospital volunteers and paid staff who manage volunteer programs. There are more than 60 educational sessions that address every type of hospital volunteer program, including those that need to be reorganized, re-energized or built from the ground up.

CAHHS conference communication, including registrations and confirmations, is exclusively electronic. To join our e-mail list, e-mail volunteers@calhospital.org.

Come to the conference with your unwanted gold and leave with cash! Special offer from platinum conference sponsor, The Gold Refinery.
Click here for details and voucher.

Program

Check back frequently for updates. Last Update: February 13, 2011

Monday, February 21, 2011

1 p.m. – 3 p.m.
Certified Administrator of Volunteer Services (CAVS) Examination
Westwood
Katherine H. Campbell, CVA, Executive Director, Council for Certification in Volunteer Administration
Pre-registration for this session is required. Materials and registration information can be found at: http://www.cvacert.org/healthcare.htm

3 p.m. – 6 p.m.
Early-Bird Registration & Reception
Foyer

Tuesday, February 22, 2011

8 a.m. – 5 p.m.
Registration
Foyer

9 a.m. – 3:30 p.m.
General Session
Leadership Perspectives Series
Pacific Ballroom
Top California government, hospital, business and physician leaders will explore the answers to two crucial questions: “Do hospitals still need volunteers and volunteer programs?” and “How can hospital volunteer leaders best align their resources to support hospital missions, especially in light of impending health care reform changes?” No matter what your role in hospital volunteerism, these presentations are a “must” for all conference participants. The ideas presented will reframe your leadership perspective and be the intellectual drivers behind all subsequent conference activities.

Leadership Perspective Series – Morning Session
Pacific Ballroom
Government Leader
Gregg Irish, Executive Director, Los Angeles Workforce Investment Board (Representing Mayor Antonio Villaraigosa, City of Los Angeles)
Hospital Leaders
C. Duane Dauner, President/Chief Executive Officer (CEO), California Hospital Association, Sacramento
James D. Barber, President/CEO, Hospital Association of Southern California, Los Angeles
Thomas M. Priselac, President/CEO, Cedars-Sinai Health System, Los Angeles
Ronald C. Werft, President/CEO, Cottage Health System, Santa Barbara

Noon – 1:30 p.m.
Leadership Perspective Series – Luncheon
Pacific Ballroom
Physician Leader
Richard Afable, MD, MPH, President/CEO, Hoag Memorial Hospital Presbyterian, Newport Beach

2 p.m. – 3:30 p.m.
Leadership Perspective Series – Afternoon Session
Pacific Ballroom 
Mastering the Moment: High-Impact Communication
Business Leader
Catherine Mullally, President/CEO, CMC Group, LLC, Los Angeles
Our conversations have the capacity to foster profound trust, collaboration and creativity, nourishing our ability to deliver on the mission of the organization. For the hospital volunteer, getting to the next level of effectiveness requires successful relationships with a diverse community of professionals, leaders, staffers, patients and other volunteers. Conversation is what determines the quality of those relationships. All dynamic enterprise and abundance relies first on mindful, successful communication.
In this seminar, we will explore:

  • The Six Degrees of Powerful Communication
  • Unlocking the Perceptual Framework
  • Listening: The Golden Skill
  • Appreciative Inquiry – Questions that Matter
  • The Power of Story
  • Harnessing your Highest Potential

5 p.m. – 6:30 p.m.
Welcome Reception & Exhibitor Show
Wilshire, Los Angeles, Golden State, Garden East/West & Foyer
All attendees are welcome to mingle and relax during this casual reception. California hospital volunteers will share giveaways and information on their hospitals and volunteer programs. And exhibitors will be on hand to meet and greet attendees. Cash bars and complimentary hors d’oeuvres will be available. Be on the lookout for some famous Hollywood stars!

7 p.m. – 9:30 p.m.
Young Leaders Reception
Rosewood
Calling all young leaders! Join us for a night of networking, refreshments, music, and fun. An informal opportunity for hospital staff and volunteers under 30 years of age to engage leaders in the field about health care careers.

Wednesday, February 23, 2011

7 a.m. – 5 p.m.
Registration
Foyer

7 a.m. – 7:30 a.m.
Gift Shop Buyers’ Power Hour Breakfast
Garden West
Sponsored by: The Gold Refinery
The_Gold_Refinery_Logo_-_for_the_website.jpg
Pre-registration for this session is required.  Select “Gift Shop Buyer” on your registration.

7:30 a.m. – 8:45 a.m.
Gift Shop Buyers’ Power Hour
Garden West
Moderator: Lilly Stamets, Gift Shop Manager, UCSF Medical Center, San Francisco
Panelists:
Juanita Lewis, Gift Shop Manager, Auxiliary Gift Shop, University of California — Ronald Reagan UCLA Medical Center, Los Angeles
Marsha Chapman, Gift Shop Manager, ValleyCare Health System, Pleasanton
Sheila Swangler, Director of Volunteer Services, Antelope Valley Hospital, Lancaster
Dennis Mortimer, Gift Shop Coordinator, Antelope Valley Hospital, Lancaster
Bring it, show it and tell us what’s hot and what’s not in your gift shop. One of the favorite sessions each year, this power hour features your peers presenting their “Best Sellers.” This year we are spicing it up to include “No Sellers” and “Slow Sellers.”

9 a.m. – 10 a.m.
General Session
Volunteers in Medicine: A National Solution to America’s Uninsured, One Community at a Time
Pacific Ballroom
Hugh Greeley, Chairman, Volunteers in Medicine Board of Trustees, Burlington, Vermont
The United States provides some of the world’s best health care. Unfortunately, nearly 45 million citizens without insurance nationwide often seek that care through hospital emergency departments — the most expensive place to receive care — for basic services. Yet nearly every community has the resources to provide good primary care. This presentation will outline an approach to achieve this worthy goal.

9:30 a.m. – 10:30 a.m.
How to Shop an Exhibitor Show
Garden West & Exhibitor Show Floor
Moderator: Lilly Stamets, Gift Shop Manager, UCSF Medical Center, San Francisco
Join experienced buyers on the exhibitor floor for a sneak peek before the show opens. Shopping an exhibitor show is both an art and a science. Using the CAHHS Exhibitor Show as a “laboratory,” walk the exhibitor floor with seasoned gift shop professionals and learn how to get the most out of your time, money and resources. What you learn here can be used at any show.

10 a.m. – 5 p.m.
Exhibitor Show
Wilshire, Los Angeles, Golden State & Garden East/West

10:15 a.m. – 11:45 a.m.
Workshops
Sierra Ballroom, Salon B, Glenwood, Fernwood, Brentwood, Westwood & Rosewood

10:15 a.m. – 11:45 a.m.
Principles of Volunteer Management: Volunteer Resources, Strategic Planning and Program Enhancement
Sierra Ballroom
Mary McCormack, CAVS, Speaker, Author, Consultant, Jacksonville, Florida
Competing for resources? Striving to achieve a higher level of “program credibility”? What’s it going to take? Adapting traditional volunteer programs to what has become a new era in health care and a new generation of volunteers is critical to positioning your program for the future. Hear about current health care trends impacting your program, integrated program models designed to support these trends, strategic alignment of goals, how to achieve staff buy-in, and those all important outcome measures to market the “value” of your volunteer program. Thriving, not just surviving, in today’s health care environment is a key focus of this session. Be the “visionary” leader it will take to move your program to the next level, and enjoy the success you will find!

10:15 a.m. – 11:45 a.m.
Volunteer Leadership Seminar
Salon B
Tracy Campbell, VP Public Advocacy, California Hospital Association, Sacramento
Joan Cardellino, CAVS*, Director Volunteer Services, California Association of Hospitals and Health Systems, Sacramento
Good volunteer leaders are abundant. Many are waiting to be discovered and given an opportunity to serve their hospital community. This workshop features the characteristics, structures, resources and processes that lead to high-performing volunteer leadership organizations. We will also explore the leadership commitment needed to improve organizational performance, and assess new opportunities for engaging volunteer leaders in the creation of dynamic and enthusiastic hospital volunteer networks.

10:15 a.m. – 11:45 a.m.
The Joint Commission Update
Glenwood
Mark A. Crafton, Executive Director of State and External Relations, The Joint Commission, Chicago, Illinois
An independent, not-for-profit organization, The Joint Commission accredits and certifies more than 18,000 health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects organizations’ commitment to meeting certain performance standards. Hospital volunteers and volunteer programs are subject to many Joint Commission standards. Learn which standards are most relevant to hospital volunteers and how to put approved processes in place to support them.

10:15 a.m. – 11:45 a.m.
Facebook – How to Make Big Money with Small Donations
Brentwood
Marty Martin, Martin and Associates, Elk Grove
Easily create a Facebook non-profit fan page that gives people useful information and promotes your cause. Facebook allows fans to donate small amounts instantly; allows you to post timely reminders for community events and much more. One lucky attendee will get a whole page set up for free during the session!

10:15 a.m. – 11:45 a.m.
Making the Business Case: Practical Techniques for Measuring Volunteer Service
Fernwood
Farron Levy, President, True Impact, Boston, Massachusetts
This session will present a comprehensive (yet practical) measurement framework for proving the bottom-line value of volunteer services programs, and continuously improving their efficiency and effectiveness.

10:15 a.m. – 11:45 a.m.
Tools and Tactics for Engaging Your Supporters with Social Media
Westwood
Nedra Kline Weinreich, Weinrich Communications, Los Angeles
Going beyond the basics of social media, this workshop will discuss the nuts and bolts of how to listen to know what your supporters are saying about you online, as well as how to use social media tools, such as blogs, Facebook and Twitter, to engage them in your mission.

10:15 a.m. – 11:45 a.m.
Round Table Discussion Groups
Rosewood

  • Customer Service
  • Small and Rural
  • Communications
  • Fundraising
  • Parliamentary Procedures/Governance
  • Thrift Shops
  • Legislative Advocacy
  • Organizational Structure
  • Volunteer Management
  • Free Thinking

Noon – 1 p.m.
Box Lunch in Exhibitor Show
Wilshire, Los Angeles, Golden State, Garden East/West & Foyer
Sponsored by: The Gold Refinery
The_Gold_Refinery_Logo_-_for_the_website.jpg

1:30 p.m. – 2:30 p.m.
How to Shop an Exhibitor Show (repeat)
Garden West & Exhibitor Show Floor
Moderator: Lilly Stamets, Gift Shop Manager, UCSF Medical Center, San Francisco
Shopping an exhibitor show is both an art and a science. Using the CAHHS Exhibitor Show as a “laboratory,” walk the exhibitor floor with seasoned gift shop professionals and learn how to get the most out of your time, money and resources. What you learn here can be used at any show.

1:30 p.m. – 3 p.m.
Workshops
Sierra Ballroom, Glenwood, Fernwood, Brentwood, Westwood, Rosewood & Garden West

1:30 p.m. – 3 p.m.
Principles of Volunteer Management: Proactive Program Management Assessment and Design
Sierra Ballroom
Mary McCormack, CAVS, Speaker, Author, Consultant, Jacksonville, Florida
Does your program have the “WOW’ factor? Do you have the right services, for the right departments, at the right time? Where can you have the greatest impact? How do you get staff buy-in to service these areas? What is the best training technique to get staff to take ownership of their assigned volunteers? How do high-impact services play into recruitment? Get the answers to these and other key questions in this power-packed 90-minute session on implementing an ongoing program assessment, developing “highimpact” services, building a staff training program that truly works, having clearly defined policies and procedures in place to aid staff in managing their volunteer workforce, and designing recruitment strategies for a new generation of volunteers. This is a session you won’t want to miss!

1:30 p.m. – 3 p.m.
Your Volunteer Workforce: Human Resources and Legal Issues
Glenwood
Gail Blanchard-Saiger, Vice President Labor and Employment, California Hospital Association, Sacramento
There are many legal and operational issues that arise in your volunteer workforce. This session will cover an array of issues, such as what distinguishes a volunteer from an employee, whether to conduct criminal background checks, what types of policies should you have, and is your hospital liable for volunteer privacy breaches, as well as issues arising from your student and intern workforce. While there are many gray areas, participants will receive practical advice that may be used to prevent problems before they occur. This is an interactive session that will provide an opportunity for questions and discussion.

1:30 p.m. – 3 p.m.
Partnering with Your Hospital’s Foundation and Fundraising Staff
Fernwood
Frank R. Hall, retired Vice President Resource Development, St. Joseph Health System, Orange
Frank Hall coordinated the fundraising efforts of nine California Hospital Foundations. He will discuss ways that your volunteers can collaborate with your hospital’s foundation to enhance your fundraising efforts. Mr. Hall’s 40 years of experience as a staff person and consultant can help you enhance your fundraising results when you get back home.

1:30 p.m. – 3 p.m.
Personal Computer Maintenance Lab
Brentwood
Marty Martin, Martin and Associates, Elk Grove
Bring your laptop or notebook computer. Together we will bring your computer back to the speed it had the day you bought it! In 90 fun-filled minutes, your computer will have a life again, and you will be able to clean, adjust and monitor your computer yourself. Be a geek!

1:30 p.m. – 3 p.m.
Partnering With Your Worksource Centers: A Recipe For Success
Westwood
Kathleen J. McIntire, Director, Volunteers/Gift Shop/Chaplains, Kaiser Permanente Los Angeles Medical Center, Los Angeles
David Eder, Staff, City of Los Angeles, Workforce Investment Board, Los Angeles
As the volunteer world is ever changing, identifying ways to enhance the volunteer experience while meeting the needs of the community and the organization is becoming increasingly difficult. This comprehensive workshop will outline the strategic partnership between the hospital Volunteer Services Department and community Worksource Centers. It will address steps for implementation, challenges and benefits of such a program.

1:30 p.m. – 3 p.m.
Round Table Discussion Groups
Rosewood

  • Communications
  • Strategic Directions
  • Recruitment
  • Evaluation/Retention
  • Technology
  • Leadership Development
  • Staff Appreciation & Support
  • Special Funds/Equipment Wish Lists
  • Emergency Response
  • Free Thinking

3 p.m. – 5 p.m.
Exhibitor Show – Hosted Afternoon Break
Wilshire, Los Angeles, Golden State, Garden East/West & Foyer
Sponsored by: OUR365
OUr_365_Logo.jpg
Drawings & Door Prizes

5:30 p.m. – 8:30 p.m.
California Hospital Association Political Action Committee (CHPAC) Volunteer Ambassador’s Club Event (members only)
The GRAMMY Museum
This event recognizes and thanks Volunteer Ambassadors’ Club members. To learn how to become a member, and join this private reception and tour of The GRAMMY Museum, go to CHPAC Volunteer Ambassadors’ Club Event

Thursday, February 24, 2011

8 a.m. – 3:30 p.m.
Registration
Foyer

8:30 a.m. – 9:30 a.m.
General Session
The Essential Role of Volunteers in Patient Centered Care
Pacific Ballroom
Betty Ferrell, PhD, FAAN, MA, FPCN, CHPN, Professor & Research Scientist, City of Hope,  Duarte
A national expert in patient-centered care, Dr. Ferrell believes volunteers are the moral voice in health care, advocating for the ill and seeking the kind of care we all want for those we love. Her message will provide a powerful start to our day of learning about ways volunteers are involved in serving the spiritual, emotional and physical needs of patients, families and staff.

9:45 a.m. – 11:15 a.m.
Workshops
Sierra Ballroom, Glenwood, Fernwood, Brentwood, Westwood, Rosewood & Garden East/West

9:45 a.m. – 11:15 a.m.
Principles of Volunteer Management: Program Operations and Managing Risk
Sierra Ballroom
Mary McCormack, CAVS, Speaker, Author, Consultant, Jacksonville, Florida
In today’s challenging economy, the bottom line for volunteer management professionals and volunteer leaders is to manage effective and cost-efficient volunteer programs. This session will discuss best practice recommendations for the foundation of a successful volunteer program that meet the needs of hospitals and our next generation of volunteers. Current standards mandate that safety, security and risk management be woven throughout the entire volunteer program. This session will provide an overview of the crucial fundamentals, including interviewing, screening, training, recognizing and retaining volunteers.

9:45 a.m. – 11:15 a.m.
Infusing World Class Customer Service Into The Patient Experience
Fernwood
George A. De Lange, Jr, MBA, Executive Director, Registration and Hospitality Services, Loma Linda University Medical Center, Loma Linda
Hospitality services have been expanded to include volunteer services, gift shop and admissions. The goal is to maintain a consistent focus on the service provided to the guest, also known as the patient. The mission is to heal the whole person — and that healing begins with “welcome.”

9:45 a.m. – 11:15 a.m.
Volunteers as Members of the Patient-Centered Care Team
Westwood
Barbara Leanse, CAVS, Director, Volunteer Services, Cedars-Sinai Medical Center, Los Angeles
Today’s patient-centered care model includes the entire hospital inpatient care unit team working toward the delivery of quality care with the patient as the focus. At times one team member plays the primary role, while the other team members play supportive roles — and everyone, including volunteers, continually interact in a fluent cohesiveness. Explore the many possible volunteer roles that can be a part of today’s patient-centered care model.

9:45 a.m. – 11:15 a.m.
Patient-Centered Volunteer Programs: The “Therapies” including Animal-Assisted, Music, Art, Poetry, Humor, Arts and Crafts
Glenwood
Avi E. Zaraya, Director, Volunteer & Chaplain Services, Kaiser Permanente, Woodland Hills Medical Center, Woodland Hills
With a cold, sterile hospital culture no longer the accepted norm for today’s health care, alternative treatment therapies are increasingly becoming the solution to humanizing the hospital environment. This comprehensive workshop will outline the different programs available (pet, music, art, etc.); their clinical soundness; and their need in the health care setting, as well as their effective implementation and logistical maintenance.

9:45 a.m. – 11:15 a.m.
Volunteering Through the Final Journey
Brentwood
Representing Providence TrinityCare Hospice, Torrance
Terri Warren, MSW, Executive Director, Hospice and Palliative Care
Marianne Ayala, RN, BSN, Manager, Palliative Care Services
Nancy Rayner, RN, Director, Quality and Education
Claire Towle, LCSW, Director, Bereavement Services and The Gathering Place
This panel presentation will walk through the clinical and personal roles volunteers play in improving quality for patients and families at end-of-life in multiple settings — medical center, transitional care, hospice and bereavement. From an enhanced No One Dies Alone program to Supportive Legacy Art projects for families from Bereavement Bears to companionship and group work—volunteers enhance care for patients and families.

9:45 a.m. – 11:15 a.m.
Characteristics of a Successful Business Person
Garden West
Tom Shay, Principal, Profits Plus, St. Petersburg, Florida
Why do some succeed as business people while others fail? It is not luck, but the application of core principals, such as paying attention to details. This session will outline 10 aspects of management and provide information on how to improve your skills in each area.

9:45 a.m. – 11:15 a.m.
Round Table Discussion Groups

  • Youth/Workforce Development
  • Health Records/Informatics
  • Recognition
  • Fundraising
  • Training/Orientation/Placement
  • Leadership Development
  • All-Volunteer Programs
  • Patient-Centered Programs
  • Animal-Assisted Therapy
  • Free Thinking

9:45 a.m. – 11:15 a.m.
Round Table Discussion Groups
Garden East

  • Retail

 11:30 a.m. – 1:30 p.m.
Luncheon
Pacific Ballroom

Women’s Health and Heart Disease
Pacific Ballroom
Sharon D. Allison-Ottey, MD, Executive Director and Director of Health and Community
Initiatives, The COSHAR Foundation, Lanham, Maryland

With the increased potential for burnout and stress that can accompany volunteerism in
the health care setting, Dr. Sharon’s engaging session will focus on how to manage and
continue to strive for better health.
C. Noel Bairey Merz, M.D., FACC, Director Women’s Heart Center – Heart Institute, Cedars-Sinai Medical Center, Los Angeles
The presentation will review demographic trends in heart disease prevalence and mortality for women and men over the last decades, as well as changes in population risk factors over time. Evidence will be evaluated regarding gender differences in heart disease screening, diagnostic testing, therapeutics and prevention. Knowledge gaps regarding the leading killer of women, heart disease, will be presented with specific suggestions about additional awareness, research and clinical-care campaigns.

1:45 p.m. – 3 p.m.
California’s Best Workshops

Hospital Retail Design/Visual Merchandising/Displays
Garden West

Hospital Volunteer Youth Programs
Glenwood

Hospital Volunteer Fundraising Programs
Fernwood

Hospital Volunteer Patient Service Programs
Westwood

Hospital Volunteer Management Policies and Procedures
Garden East

Hospital Volunteer Communications
Brentwood

CAHHS reserves the right to cancel or reschedule a program due to an insufficient number of registrants or other unforeseen circumstances. Any necessary alterations to the program or overall schedule will be available in the conference program, as well as on the CAHHS Volunteer Conference website.

Speakers

New speakers are being added regularly.  Please check back often for updates.  Last updated February 13, 2011.

General Sessions

Dr._Richard_Afable_Photo.jpgRichard Afable, MD, MPH, President/CEO, Hoag Memorial Hospital Presbyterian, Newport Beach, California

Sharon_D._Allison-Ottey_M.D..jpgSharon D. Allison-Ottey, M.D., Executive Director and Director of Health and Community Initiatives, The COSHAR Foundation, Lanham, Maryland


JBBIO_with_Photo.jpgJames D. Barber, President/Chief Executive Officer (CEO), Hospital Association of Southern California, Los Angeles, California

CHA-joan.jpgJoan Cardellino, CAVS*, Director Volunteer Services, California Association of Hospitals and Health Systems, Sacramento, California


Dauner_pic_2010.gifC. Duane Dauner, President, California Hospital Association, Sacramento, California


Betty_Ferrell_Photo.jpgBetty Ferrell, Ph.D., M.A., F.A.A.N., F.P.C.N., Professor, Nursing Research and Education, City of Hope, Duarte, California


Hugh_Greeley_Photo.jpgHugh Greeley, Managing Director, HG Healthcare Consultants, LLC, Salem, Wisconsin


Gregg_Irish_-_Photo.jpgGregg Irish, Executive Director, City of Los Angeles Workforce Investment Board, Los Angeles, CA


c.Noel_Bairey_Merz_MD_-_Photo.jpgC.Noel Bairey Merz, MD, Director, Preventative and Rehabilitative Cardiac Center, Director, Women’s Heart Center, Cedars-Sinai Medical Center, Los Angeles, California

Catherine_Mullally.jpgCatherine Mullally, President/CEO, CMC Group, LLC, Los Angeles, California


Priselac_Tom_Photo.jpgThomas M. Priselac, President/CEO, Cedars-Sinai Health System, Los Angeles, California



suderwebsite_0.jpgLois M. Suder, Chief Operating Officer, California Hospital Association, Sacramento, California



Werft-R.gifRonald C. Werft, President/CEO, Cottage Health System, Santa Barbara, California


Workshops

picture_Gail.jpgGail Blanchard-Saiger, Vice President Labor and Employment, California Hospital Association, Sacramento, California


Katie_Campbell_Photo_2010.JPGKatie Campbell, CVA, Executive Director, Council for Certification in Volunteer Administration, Midlothian, Virginia

Tracy_Campbell_Photo.jpgTracy Campbell, VP Public Advocacy, California Hospital Association, Sacramento, California


Crafton.jpgMark A. Crafton, Executive Director of State and External Relations, The Joint Commission, Chicago, Illinois
 

George_Delange_Photo.JPGGeorge DeLange, Executive Director-Hospitality Services, Loma Linda University Medical Center, Loma Linda, California

Frank_Hall_Photo.jpgFrank R. Hall, retired Vice President Resource Development, St. Jospeh Health System, Orange, California

barbara_leanse.jpgBarbara Leanse, CAVS, Director, Volunteer Services, Cedars-Sinai Medical Center, Los Angeles, California


Farron_Levy_Photo.jpgFarron Levy, President, True Impact, Boston, Massachusetts


Marty_Martin_Photo_-_Cropped.jpgMarty Martin, Martin and Associates, Elk Grove, California


Mary_McCormack_Photo.jpgMary McCormack, CAVS*, Speaker, Author, Consultant, Jacksonville, Florida


Kathleen_McIntire_-_Photo_0.jpgKathleen J. McIntire, Director, Volunteers/Gift Shop/Chaplains, Kaiser Permanente Los Angeles Medical Center, Los Angeles, California

Tom_Shay_head_shot_300_dpi.jpgTom Shay, Principal, Profits Plus, St. Petersburg, Florida




Lilly_Stamets.jpgLilly Stamets, Gift Shop Manager, UCSF Medical Center, San Francisco, California


Terri_Warren_-_Photo.jpgTerri Warren, MSW, Executive Director of Hospice and Palliative Care, Providence TrinityCare Hospice, Torrance, California



Avi_Zaraya_headshot.jpgAvi Zaraya, Director of Volunteer Services, Kaiser Permanente Woodland Hills, Woodland Hills, California



*Certified Administrator of Volunteer Services

Accommodations

Wilshire Grand Los Angeles
930 Wilshire Boulevard
Los Angeles, CA 90017
(213) 612-3900 Fax: (213) 612-3977
Reservations: (888) 773-2888
www.wilshiregrand.com

The Wilshire Grand Los Angeles is centrally located in downtown Los Angeles, and walking distance to almost everything downtown has to offer. This deluxe accommodation option is located at the corner of 7th street and Figueroa, and only 4 blocks to the Los Angeles Convention Center, Staples Center, Nokia Theater and the new LA Live Complex.

Right across the street is the 7th Street & Metro subway station that can take you to Hollywood in 15 minutes or Universal Studios in only 25 minutes. Why drive, when you can go Metro! Shop ’til you drop right across the street at Macy’s and all the shops at the 7th & Fig plaza. In addition to the four fabulous restaurants in the hotel, there are dozens to choose from within easy walking distance or a very short cab ride away.

King or double rooms are available at a special discounted rate of $169 per night, plus applicable taxes. To make hotel reservations online, click here. Call (213) 612-3900 or toll-free (888) 773-2888 to make hotel reservations by phone. Mention group code CAHHS11.

Don’t delay — room availability is limited. Discounted sleeping room deadline is January 31, 2011.

Area Information

The Los Angeles Convention and Visitors Bureau (CVB) is a great resource to obtain information about local area attractions, dining and nightlife activities, shopping and sports and recreation options. For additional details, click here and you will be directed to the Los Angeles CVB “The Official Guide” website.

Downtown Los Angeles highlights within 5 miles of the Wilshire Grand
Highlights within 15 miles of the Wilshire Grand
Highlights in Los Angeles

Travel

Directions to the Wilshire Grand Hotel Los Angeles

From the North — Burbank Airport
Start going toward the Airport Exit
Left on W Empire Avenue
Left on N Lincoln Street
Right on N San Fernando Boulevard
Left ramp onto I-5 South toward Los Angeles
Take the CA-110 South exit toward Los Angeles
Take the 6TH ST/4TH ST exit onto S Beaudry Avenue toward Wilshire Boulevard
Left on Wilshire Boulevard

 From the South/West — LAX
Start going toward the Airport Exit on World Ways
Take ramp onto Sepulveda Boulevard South toward I-105
Take ramp onto I-105 East
Take the I-110 exit toward Los Angeles 
I-110 North becomes CA-110 North
Take the 9TH Street exit- Exit 22A- toward Downtown
Slight Left onto James M Wood Boulevard
Left onto S Figueroa Street
Left onto Wilshire Boulevard

From the South/East —  John Wayne Airport – Orange County
Start going toward the Airport Exit 
Ramp becomes a local road
Continue on Airport Way
Take ramp onto CA-55 North toward Anaheim/Riverside/Main Street Parking
Take exit #10B onto I-5 North toward Los Angeles
Take Left fork onto US-101 North toward Los Angeles/Civic Center
Take the CA-110 exit toward San Pedro/Harbor Fwy
Take the 6TH Street/4TH Stree Exit onto S Beaudry Avenue toward Wilshire Boulevard
Turn Left on Wilshire Boulevard

From South – Long Beach Airport
Start going toward the Airport Exit on E Donald Douglas Drive
Right on N Lakewood Boulevard
Right onto I-405 North toward Santa Monica
Take the I-110 exit toward Los Angeles
I-110 North becomes CA-110 North
Take the 9TH Street exit- Exit 22A- toward Downtown
Slight Left onto James M Wood Boulevard
Left onto S Figueroa Street
Left onto Wilshire Boulevard

For questions please contact the Wilshire Grand Concierge (310) 646-5252.

All prices are subject to change without notice. Last Update: January 10, 2011

Parking at the Wilshire Grand Los Angeles

Discounted overnight valet parking for hotel guests is $30; $45 for non hotel guests; $3 restaurant validation for maximum 3 hours. There is no self parking at the hotel. If the parking garage is full, the hotel has negotiated parking in surrounding structures.

Downtown Parking Recommendations for Local Attendees

Ideal alternative self parking that’s close to the hotel can be found at the Ernst and Young Plaza, which is directly across the street from the hotel on 7th Street, and at the Ampco Parking facility, across the 110 Freeway on 7th Street.

Transportation

Super Shuttle — $16 per person each way
Located outside each terminal with departures on the half hour 24-hours a day. For reservations, call Super Shuttle directly at (800) BLUE VAN or (800) 258-3826.

Yellow Cab Co.
LAX to Wilshire Grand = $49.50
Wilshire Grand to LAX = $46.00
(877) 922-8294

Fly Away Service
Take the Metro “Fly Away” Bus from LAX to Union Station, then two Stops on the Subway to the Wilshire Grand Hotel at the 7th Street/Metro Center Station.

Shuttlefare
Shuttlefare.jpg
$4 Off Airport Shuttle Transportation 
Discount Code for Service - 3A3F1K

Instructions
  1. Click on reservation link (options below) and select “continue booking.”
  2. Choose the type of service you want, “pick up from airport” and “roundtrip”, click “schedule pickup.”
  3. Click “reserve now” and add the discount code on this checkout page.

Los Angeles Airport (LAX) – Wilshire Grand Los Angeles
Bob Hope Burbank Airport (BUR) – Wilshire Grand Los Angeles

Your reservation must be made on-line in order to use the coupon code. Once you complete your reservation, an e-mail confirmation will be sent to you. Your confirmation is your travel voucher for your airport transportation. The confirmation will include instructions on where to meet your shuttle when you arrive at the airport.

Weather

Click here for current Los Angeles weather, provided by WeatherBug.com.

Registration

To register online, click here.
To download a registration form, click here.

Full Conference Rate

Member Rate — $550
Nonmember Rate — $675
Full Conference Rate includes workshops and lunches Tuesday, Wednesday and Thursday, the Welcome Reception and Exhibitor Show.

One Day Rate

Member Rate — $225
Nonmember Rate — $325
One Day Rate includes workshops, lunch and special events where applicable.

Two Day Rate

Member Rate — $450
Nonmember Rate — $650
Two Day Rate includes workshops, lunches and special events where applicable.

Exhibitor Show Only

Member Rate — $75
Nonmember Rate — $85
Exhibitor Show Only includes access to the exhibitor show and one boxed lunch.

Confirmation Policy

Registrations are confirmed via e-mail. Please call CAHHS (916) 552-7544 if you do not receive an e-mail confirmation.

Cancellation/Refund/Late Fee Policy

In the event that you need to cancel your registration, please send a cancellation notification e-mail to volunteers@calhospital.org or fax to (916) 552-2610. Telephone cancellations will not be accepted. Registration fees, less a $100 cancellation fee, are refundable if notice is received by January 31, 2011. Cancellations received after January 31, 2011, will not be refunded. Refunds will be made to payer only. Full Conference, One Day and Two Day Rate registrations received after January 31, 2011, incur a $100 late fee.  Exhibitor Show Only registrations are non-refundable.  Payments not received by January 31, 2011 are subject to a 10 percent late fee. 

Substitutions

Registrants unable to attend the conference may send a substitute. Please contact CAHHS at (916) 552-7544 or volunteers@calhospital.org for assistance with substitutions.

Americans with Disabilities Act

If you require special accommodations pursuant to the Americans with Disabilities Act, contact CAHHS at (916) 552-7544.

Exhibitors – SOLD OUT

On behalf of the California Association of Hospitals and Health Systems (CAHHS) Volunteer Services Department, we invite you to support the 2011 California Hospital Volunteer Leadership Conference. The conference is a unique, once-a-year opportunity to showcase your products, services, hospital or organization to an esteemed audience of hospital leaders and volunteers.

Our attendee list is filled with key decision-makers, including volunteer leaders, directors, program coordinators and specialists in retail and fundraising. The 2010 conference was attended by more than 400 representatives from all hospital volunteer disciplines.

SOLD OUT!
As of January 31, 2011, the Exhibitor Show is SOLD OUT!!!  
We hope you can join us in 2012 in San Francisco.  

To register online (waitlist only available), click here.
To download a registration form (waitlist only available), click here.
To download a brochure, click here.

Location and Diagram

Wilshire Grand Los Angeles
Wilshire Room, Los Angeles & Golden State Rooms
930 Wilshire Boulevard
Los Angeles, CA 90017
(213) 612-3900 Fax: (213) 612-3977
www.wilshiregrand.com

To download the exhibitor show diagram, click here.

Booth Package

  • 1 – 8’ x 10’ booth space
  • 8’ high back and 3’ side rail drapes
  • 1 – 6’ draped table
  • 2 folding chairs
  • 1 wastebasket
  • 1 company identification sign
  • 2 exhibitor representative name badges
  • 2 boxed lunches 
  • Welcome Reception & Exhibitor Showcase

Booth assignments are made by CAHHS and are based on the following criteria: sponsorship level, order in which reservations with full payment are received, number of booths purchased, suitability and availability of locations.

Fees

$695 per booth package
$150 per additional exhibitor representative

Schedule

Tuesday, February 22, 2011

Set-Up — Noon to 4 p.m.
Welcome Reception & Exhibitor Showcase — 5 p.m. to 6:30 p.m.

Wednesday, February 23, 2011

Additional Set-Up — 8 a.m. to 9:30 a.m.
Exhibitor Show — 10 a.m. to 5 p.m.
Box Lunch in the Exhibitor Show — Noon Sponsored by: The Gold Refinery 
Buyers’ Cash Rewards — 12:30 p.m. and 3:30 p.m.
Afternoon Break — 3 p.m. Sponsored by: OUR365
Door Prize Drawings — 4 p.m. – 4:30 p.m.
Dismantle — 5 p.m. to 8 p.m.

The set-up and dismantling of exhibits is the sole responsibility of each individual exhibitor.

Decorator Services

Blaine Convention Services, Inc. (BCS)
114 South Berry Street
Brea, CA 92821
(714) 522-8270 Fax: (714) 522-8271
BCS is the exclusive service contractor for the show. To download the show fact sheet, click here.

Exhibitor Show Coordinator

Deanne Terry
(530) 598-8078
dterry@calhospital.org

Exhibitor Show Features

  • Networking and showcase opportunities during the attendee welcome reception.
  • Cash prizes to buyers who place orders during the exhibitor show.
  • Cash and carry booths for exhibitors who wish to participate in cash and carry sales throughout the exhibitor show (must be indicated on registration form).
  • Opportunity to purchase additional color advertisement space in conference program.
  • Direct access to hospital decision-makers, gift shop managers and buyers.

Exhibitor Cancellation/Refund/Late Fee Policy

A $100 non-refundable processing fee will be retained for each cancellation received in writing by January 31, 2011. No refunds will be made after this date. Cancellation notification may be faxed to (916) 552-2610 or e-mailed to volunteers@calhospital.org. Payments not received by January 31, 2011 will be subject to a 10 percent late fee.

Exhibitor Liability Agreement

It is mutually agreed that the California Association of Hospitals and Health Systems (CAHHS), the Wilshire Grand Hotel, Los Angeles and Blaine Convention Services, Inc., (BCS) will not be liable to an exhibitor for the property of an exhibitor or injuries to his person, employees or agents, resulting from any cause. All claims for any such loss, damage or injury are expressly waived by the exhibitor. This agreement shall not constitute or be considered a partnership, employer-employee relationship, joint venture or agency between CAHHS and exhibitor. Exhibitor hereby agrees to defend, indemnify and hold harmless CAHHS, its directors, officers, agents and employees, from and against any and all claims, demands, costs, expenses (including attorney’s fees), actions and liabilities arising directly or indirectly from any intentional or negligent act or omission by exhibitor or any of its officers, employees or agents. CAHHS reserves the right to prohibit any display or exhibit or any part of a proposed exhibit which it judges not suitable or in accordance with the acceptable professional ethics of CAHHS.

Admittance

Admittance to the exhibit hall is limited to registered conference attendees and representatives from companies that have contracted and paid for exhibit space.

Door Prize Drawing

Exhibitors are encouraged to donate a door prize for the raffle. Each prize must have a minimum value of $50. Exhibitors will draw the winners and CAHHS will announce them during the exhibitor show on Wednesday, February 23, beginning at 4 p.m. If you plan to participate in the door prize drawing, please check the appropriate box on the registration form. CAHHS staff and exhibitors are not eligible to participate in the door prize drawing.  Winners must be present to win.

Buyers’ Cash Rewards

CAHHS will offer $100 cash prize drawings to buyers who place orders during the exhibitor show. Exhibitors will issue each buyer one coupon per order toward the drawing. CAHHS will announce the winners Wednesday, February 23 at 12:30 p.m. and 4:30 p.m. Winners must be present to win.

Cash and Carry Sales

All exhibitors may sell samples from 3 p.m. to 5 p.m. on Wednesday, February 23. Exhibitors who wish to participate in cash and carry sales throughout the exhibitor show must indicate this intention on their registration form.

Security

Exhibitors are responsible for any valuables at their booth. Security guards will be present after hours, February 22 at 7:30 p.m. until February 23 at 7:30 a.m.

Fire and Safety

All flammable materials must be flame proofed before being placed in the exhibit area. All materials and installations are subject to the fire and safety regulations in force by state and/or city fire authorities. Exhibitors must provide certification of flame proofing if requested by show management or the fire department. Volatile or flammable fluids, substances or materials of any nature are prohibited in any booth.

Attendee List

Due to an increase in identity theft and to protect the privacy of attendees, CAHHS can only provide the name and hospital affiliation of attendees. If you wish to obtain further contact information from attendees, we encourage you to have a system setup within your booth. A list of all hospitals in attendance will be available upon request after the conference. Please e-mail volunteers@calhospital.org for further details.

Evaluation

A conference exhibitor show evaluation will be available online shortly after the conference. A link to the online evaluation will be e-mailed to the exhibitor representative(s) listed on your registration form. We ask that you complete the online evaluation by March 31, 2011. Your input is invaluable and guides the development of future CAHHS events.

Conference Program Advertisement Opportunities

Your company name, address, phone and fax numbers, website address, booth number and name(s) and e-mail(s) of your on-site exhibitor representative(s) attending the show will be listed in the conference program. If you wish to provide further details about your company, advertising space is available in our conference program for an additional fee — quarter ($50), half ($100), full ($200) page and back cover ($500). A completed registration form, full payment and your advertisement must be received by January 31, 2011.

Americans with Disabilities Act

If you require special accommodations pursuant to the Americans with Disabilities Act, contact CAHHS at (916) 552-7544.

Sponsors

Support hospital volunteerism by becoming a sponsor of the 2011 California Hospital Volunteer Leadership Conference, which offers extensive education and training opportunities for California’s hospital volunteer leaders. Conference sponsors are crucial to helping the Conference Planning Committee create a rich educational experience at a reasonable cost for all hospital volunteers. 

To register online, click here.
To download a registration form, click here.
To download a brochure, click here.

Level

Platinum — $10,000
  • Logo on event marketing materials including conference website and program
  • Two full-page color advertisements in the conference program 
  • Four complimentary attendee registrations
  • One exhibitor booth package

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Gold — $8,000
  • Logo on event marketing materials including conference website and program
  • One full-page color advertisement in the conference program
  • Three complimentary attendee registrations
  • One exhibitor booth package
Silver — $5,000
  • Logo on event marketing materials including conference website and program
  • One half-page color advertisement in the conference program
  • Two complimentary attendee registrations
  • One exhibitor booth package

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OUr_365_Logo.jpg

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Bronze — $1,500
  • Logo on event marketing materials including conference website and program
  • One quarter-page color advertisement in the conference program
  • One complimentary attendee registration
  • One exhibitor booth package 

Henry_Mayo_Newhall_Memorial_Hospital.jpg

NorthBay_Healthcare_-_Logo.jpg
 

In-Kind
  • Donor listed in conference program

    California_Gift_Show.jpg CHPAC_Logo.jpg


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Sponsor Coordinator

Bill Newbold
(818) 998-9630
jwnewbold@sbcglobal.net

Advertiser

All attendees receive a conference program as a tool to enhance their conference experience. Advertisements in the conference program are a great way to reach all attendees with your message, product or service. Consider buying program advertisements to thank or recognize special hospital volunteer contributions, milestones, individuals or groups. Accepted file formats are pdf, tiff, jpeg or eps, with a resolution of at least 300dpi. Program advertisements are printed in color. The deadline for program advertisement submission is January 31, 2011. Sponsors receive free program advertisement!

To register online, click here.
To download a registration form, click here.
To download a brochure, click here.

Price

Back Cover — $500  SOLD
  • Size 4.75″ x 8.0″
Full Page — $200
  • Size 4.75″ x 8.0″
Half Page — $100
  • Size 4.75″ x 3.875″
Quarter Page — $50
  • Size 2.25″ x 3.875″

Refer to the program advertisement attachment for size samples.

CHPAC

For CHPAC Ambassadors’ Club Members Only event on February 23, 2011, click here

California’s Best

California’s Best is Back at the 2011 CAHHS Conference!

We are bringing back the popular “California’s Best” workshops to the 2011 California Hospital Volunteer Leadership Conference in Los Angeles. In an effort to include California hospital volunteers and leaders who cannot be with us, plus explore new ways of learning, six “California’s Best” workshops will take place Thursday – February 24 from 1:45 p.m. to 3:00 p.m.

What is a “California’s Best” Workshop?

The learning experience is informal, inexpensive and largely do-it-yourself with content determined entirely by participants. This style of learning promotes:

  • Peer-to-peer learning.
  • Digital tools to bring communities together.
  • Patterns and new ways to achieve success.
  • Collective wisdom.
Include Your Hospital in One or ALL of “California’s Best” Workshops!

Categories are:

  • Youth Programs
  • Fundraisers
  • Retail Design/Visual Merchandising/Displays
  • Patient Service Programs
  • Volunteer Management Policies and Procedures
  • Communication Tools

We are not asking you to create new materials. Open up your file cabinets and supply closets; pick up materials on your desk; look through your computer files; and send materials and amateur videos…all as they appear right now. If they work for you, they will work for others.

What to Submit
  • Short narrated videos (limit 3-4 minutes), particularly of your gift shops.
  • Photos, newsletters, websites, brochures, marketing materials, policies, procedures, reports, flyers, best sellers!
  • Ideas: Innovative, old or new.
  • Experiments: things that work and things that don’t work.
  • Outreach: multi-lingual, multi-cultural, generational.
  • Surprise us….
How and When to Submit

If you are not attending the conference, e-mail your files to jcardellino@calhospital.org by February 18, 2011.

Or open a free account on www.mediafire.com. Upload your files and e-mail us the link to your materials. This option is especially good for larger files and videos. Think “student volunteers” for assistance if you are technically challenged. It will take them five minutes to upload files or videos.

If you are attending the conference, bring your materials with you to the workshops. There will be a facilitator, PC laptop, projector and screen (no Internet access).

Special Prizes

Every submission will earn one chance for a free registration to the 2012 California Hospital Volunteer Leadership Conference. Drawing will take place at the closing luncheon; winners need not be present to win.

Questions?

Contact Joan Cardellino, Director Volunteer Services at jcardellino@calhospital.org or call (916) 552-7504.

CAVS Test

CAHHS will offer an opportunity to take the Certified Administrator of Volunteer Services (CAVS) exam.

CAVS certification demonstrates to health care professionals and the public an advanced level of knowledge, skill and expertise. CAVS is a premier credential based on a sound skills assessment in the field of volunteer administration.

CAVS certification encourages continued personal and professional growth in the practice of health care volunteer services management. It provides a national standard to assist employers, the public and health professionals in assessing health care volunteer services managers.

The CAVS exam will be given Feb. 21 from 1 p.m. – 3 p.m. To register for the exam or for more information, click here.  To register for the conference and for full program details, click here.

Contact: Joan Cardellino, (916) 552-7504, jcardellino@calhospital.org.

Promo Materials

To download conference advertisements to include in your newsletter, mailings, website or meeting materials, click here.

Conference Committee

2011 Conference Planning Committee

Joanne Amador
Victor Valley Community Hospital, Victorville

CJ Chadbourne
NorthBay Medical Center, Fairfield

Rena Cota
Kaiser Permanente Hayward/Fremont Medical Center, Hayward

Jennifer Davidson
Alvarado Hospital, San Diego

Kathleen Dolci
Santa Clara Valley Medical Center, San Jose

Anna Elola, CAVS
Washington Hospital Healthcare System, Fremont

Cherié Gamardo
Washington Hospital Healthcare System, Fremont

Lisa Golden, CAVS
Sharp Chula Vista Medical Center, Chula Vista

Shannon Graham
Salinas Valley Memorial Healthcare System, Salinas

Madelyn Hornstein
Rady Children’s Hospital, San Diego

Barbara Leanse, CAVS
Cedars-Sinai Medical Center, Los Angeles

Kathleen McIntire
Kaiser Permanente Los Angeles, Los Angeles

Rick Mixon, CAVS
Palomar Medical Center/Pomerado Hospital, Escondido

Bill Newbold
Northridge Hospital Medical Center, Northridge

Donna Oliveira
George L. Mee Memorial Hospital, King City

Louis Peltier
Mercy Hospitals of Bakersfield, Bakersfield

Judy Peterson
Henry Mayo Newhall Memorial Hospital, Valencia

Nancy Podolsky
Oak Valley District Hospital, Oakdale

Helen Quinn
San Bernardino Mountains Community Hospital, Lake Arrowhead

Kay Radford
Providence Holy Cross Medical Center, Mission Hills

Karen Reynolds
Hoag Memorial Hospital Presbyterian, Newport Beach

Diane Rhodes, CVA
Sutter Medical Center – Sacramento, Sacramento

Jan Roediger
Watsonville Community Hospital, Watsonville

Allison Rotter, CAVS
Cedars-Sinai Medical Center, Los Angeles

Lilly Stamets
UCSF Medical Center, San Francisco

Tricia Stanley
Redwood Memorial Hospital, Fortuna

Jerry Sullivan
Eisenhower Medical Center, Rancho Mirage

Sherry Sumner
Hoag Memorial Hospital Presbyterian, Newport Beach

Deanne Terry
Fairchild Medical Center, Yreka

Linda Van Fulpen
Sharp Memorial Hospital, San Diego

Avi Zaraya
Kaiser Permanente Woodland Hills, Woodland Hills

Commands