2012 California Hospital Volunteer Leadership Conference
Thank you for joining us in San Francisco!

February 20 – 23, 2012
San Francisco, CA


2012 California Hospital Volunteer Leadership Conference presentation materials are now available.  Click the session title to obtain a PDF of the presentation materials.
Note:  If a session or speaker is not listed, the presentation materials are not available. 

Tuesday, February 21, 2012

Leadership Perspective Series:  The Road Ahead
Art Sponseller, President/CEO, Hospital Council of Northern and Central California, Sacramento, California

Principles of Volunteer Resource Management:  Volunteer Resources Strategic Planning and Program Enhancement
Victoria Heidelman, CAVS, Director, Volunteer Services, St. Joseph Hospital, Orange, California

The Human and Organizational Impact of Legal Compliance by Volunteers in a Hospital Setting
Moderator:  Gail Blanchard-Saiger, Vice President Labor and Employment, California Hospital Association, Sacramento, California

The Executive Role in Volunteer Management
Barbara Leanse, CAVS, Director, Volunteer Services, Cedars-Sinai Medical Center, Los Angeles, California

Retail Academy 101:  The Power of Product
Moderator:  Lilly Stamets, Manager, Gift Shops, UCSF Medical Center, San Francisco, California

Wednesday, February 22, 2012

New Directions for Hospitals Mean New Volunteers and New Roles
Moderator:  Dick Goldberg, Director, Coming of Age, Philadelphia, Pennsylvania
Ken Wong, Volunteer Healthy Living Instructor, 30th Street Senior Center, San Francisco, California

Principles of Volunteer Resource Management:  Proactive Program Management, Assessment and Design
Victoria Heidelman, CAVS, Director, Volunteer Services, St. Joseph Hospital, Orange, California

HCAHPS and VBP:  The Patient Experience Today is Your Hospital’s Reimbursement Tomorrow
Cindy S. Murphy, Director, Customer Operations, Sharp Metropolitan Medical Campus, San Diego, California
Tim Smith, Senior Vice President/CEO, Sharp Memorial Hospital, San Diego, California

Strategic Planning:  Search for Common Ground
Molly Doty, Consultant, Carmel, California

The Joint Commission:  2012 Health Care Volunteer Update
Mark Crafton, MPA, Executive Director of State and External Relations, The Joint Commission, Chicago, Illinois

Retail Academy 102:  The Power of Price
Henry Kaku, Gift Shop Coordinator, Santa Rosa Memorial Hospital, Santa Rosa, California
Betty Puckett, President, Purchasing Power Plus, Stanford, Florida
Lori Tancer, Co-Founder, Bigger Box, Principal of Lori Minden and Associates, San Mateo, California

Principles of Volunteer Resource Management:  Program Operations and Risk Management
Victoria Heidelman, CAVS, Director, Volunteer Services, St. Joseph Hospital, Orange, California

Accomplishing More with Less:  Five Productivity Principles for the Digital Age
Pierre Khawand, Founder/CEO, People-OnTheGo, San Francisco, California

Training an Invisible Audience: Delivering Effective Webinars
Ricci Powers, Senior Account Manager, TechSoup Global, San Francisco, California

Retail Academy 103:  The Power of Promotion
Sheila Swangler, CVA, Consultant, Lancaster, California

Thursday, February 23, 2012

Inside Compassion
Roshi Joan Halifax, Buddhist Teacher, Anthropologist, Author, and Social Activist, Abbot of Upaya Zen Center and Director of the Upaya Institute, Santa Fe, New Mexico

Patient Relations Volunteers:  Helping to Define and Improve the Patient Experience
Moderator:  Priscilla Gamb, Director, Volunteer & Customer Services, Huntington Memorial Hospital, Pasadena, California

Patient Amenities Programs Parts 1 & 2
Moderator:  Rebecca Williams, CAVS, Volunteer Manager, Feather River Hospital/Adventist Health

Retail 104:  The Power of Placement
Michelle Morgan, Gift Shop Manager, Kaiser Permanente Santa Clara Medical Center, Santa Clara, California

Administrative Approaches to Creating Competent and Compassionate Volunteers
Avi Zaraya, Director, Volunteer & Chaplain Services, Kaiser Permanente, Woodland Hills, Woodland Hills, California

Roundtable Discussion Groups

California’s Best


Conference sponsors are crucial to helping the Conference Planning Committee create a rich educational experience at a reasonable cost for all hospital volunteers.  THANK YOU to all of our 2012 sponsors for your generous support!

Platinum — $10,000

Gold — $5,000

Prime Healthcare Services

Silver — $1,500



Golden Gate Bridge image from “The Wagener Erganian Collection”, © Wolfgang Wagener, Stanley A. Piltz Company Catalog | Postcards from 1931 – 1950

Sponsor Coordinator
Bill Newbold
(818) 998-9630

Conference Committee

The CAHHS Committee on Volunteer Services (COV) forms the core of the CAHHS hospital volunteer network, a network which links together hospital auxiliaries, leagues, guilds, foundations, volunteer groups, director associations and area councils throughout California. In keeping with their goals and objectives, the COV initiated, planned and recommended policies and standards for the 2012 CAHHS Hospital Volunteer Leadership Conference.

Joanne Amador
Victor Valley Community Hospital, Victorville

Sis Connolly
John Muir Medical Center, Walnut Creek Campus

Anna Elola, CAVS
Director, Volunteer Services, Washington Hospital Healthcare System, Fremont

Roxanne Foster
Director, Volunteer Services, John Muir Health

Cherié Gamardo
Washington Hospital Healthcare System, Fremont

Lisa Golden, CAVS
Manager, Volunteer Services, Sharp Chula Vista Medical Center, Chula Vista

Shannon Graham
Assistant Director of Volunteer, Health Career & Spiritual Care Services, Salinas Valley Memorial Healthcare System, Salinas

Victoria Heidelman, CAVS
Director, Volunteer Services, St. Joseph Hospital, Orange

Linda Heider
El Camino Hospital, Mountain View

Loretta (Lori) Kiner
Manager Volunteer Services and Gift Shops, Scripps Mercy Hospital, San Diego

Marianna Kuhn, CAVS
Director, Volunteer Services, O’Connor Hospital, San Jose

Barbara Leanse, CAVS
Director, Volunteer Services, Cedars-Sinai Medical Center, Los Angeles

Al Malick
John Muir Medical Center, Concord Campus

Mary Matson, CAVS
Director, Volunteer Services, Torrance Memorial Medical Center, Torrance

Rick Mixon, CAVS
District Director, Volunteer Services, Palomar Medical Center/Pomerado Hospital, Escondido

Donna Nam
Manager, Volunteer Services, Children’s Hospital of Orange County

Sylvia Nasri
Sharp Grossmont Hospital, La Mesa

Bill Newbold
Northridge Hospital Medical Center, Northridge

Donna Oliveira
George L. Mee Memorial Hospital, King City

Louis Peltier
Mercy Hospitals of Bakersfield, Bakersfield

Barbara Reynolds
Simi Valley Hospital/Adventist Health, Simi Valley

Karen Reynolds
Hoag Memorial Hospital Presbyterian, Newport Beach

Jan Roediger
Watsonville Community Hospital, Watsonville

Allison Rotter, CAVS
Manager, Volunteer Services, Cedars-Sinai Medical Center, Los Angeles

Lilly Stamets
Gift Shop Manager, UCSF Medical Center

Dawn Thompson
Manager, Volunteer Services, Kaiser Permanente Santa Clara Medical Center, Santa Clara

Rebecca Williams
Adventist Health/Feather River Hospital, Paradise

Linda Van Fulpen
Sharp Memorial Hospital, San Diego

Avi E. Zaraya
Director, Volunteer & Chaplain Services, Kaiser Permanente Woodland Hills Medical Center, Woodland Hills


Joan Cardellino, CAVS
Director Volunteer Services

Melanie Shanley
Volunteer Services Coordinator

Deanne Terry
Exhibitor Show Coordinator

Contact Us

CAHHS Volunteer Services
1215 K Street, Suite 800
Sacramento, CA  95814
(916) 552-7544  Fax:  (916) 552-2610