Education event

Emergency Services Forum
A one-day intensive for hospital emergency department professionals

Register Now
December 6, 2017
Mission Inn Hotel & Spa, Riverside Convention Center


Have you ever attended a conference where issues were discussed, but not solutions? Not this one! This unique program will leave attendees feeling inspired and motivated to become “Agents of Change.” CHA’s Emergency Services Forum is a one-day program focused solely on emergency medical care services issues and progressive practices to create future-focused ED care systems. 

The general and breakout sessions for this annual event promise to deliver timely and thought-provoking information you can put to use right away. Participants to this year’s event will:

  • Hear the latest on ED unified case management and ED HIE that tracks high ED utilizers and improves efficiencies and patient care
  • Understand why and how two California cities are collaborating as “agents of change” to improve their emergency services systems
  • Discover how the whole-person pilot work and care coordination connect to decompress emergency departments
  • Learn about the newly drafted NQF ED transitions of care performance metrics
  • Hear local solutions to improve throughput and ambulance patient offload delays
  • Learn how CHA is working to solve statewide ED overcrowding

Who Should Attend?
Emergency department professionals including administrators, emergency department directors, physicians, chief medical officers, chiefs of nursing and nursing directors.

Back-to-Back Events for Providers
Dec. 4 – 5, Behavioral Health Care Symposium

Interested in behavioral health care issues? Arrive two days early to attend the annual Behavioral Health Care Symposium. Day one focuses on behavioral health care policy and pressing issues. Day two is a blended format for both behavioral health care providers and ED professionals. View the web page.


Mission Inn Hotel & Spa
3649 Mission Inn Avenue
Riverside, CA 92501

Discounted sleeping room deadline is November 7

The historic Mission Inn Hotel and Spa is the host hotel. This year’s symposium will coincide with the Inn’s “Festival of Lights,” the crown jewel of annual holiday festivals in Southern California. Rooms are available at the discounted rate of $179, single or double occupancy. For reservations, call (800) 843-7755 and mention “California Hospital Association” to receive the special rate. Don’t delay, the discount deadline is November 7 and room availability is limited.

Event site

Educational sessions will be held at the remodeled Riverside Convention Center, just a short walk away from the Mission Inn.

Riverside Convention Center
3637 5th Street
Riverside, CA 92501


Presentations will be available online only
You will receive an email before the event with instructions on how to download the presentations to your laptop/tablet for viewing on-site, or to print and bring with you. Be sure to download the materials in advance; WiFi access on-site may be limited.

Register by Nov. 7 and save
Back-to-Back Events – Behavioral Health Care Symposium and Emergency Services Forum run three days:

Behavioral Health Care Symposium is Dec. 4-5.
Monday’s agenda is devoted to behavioral health care policy, current issues and updates. Tuesday’s agenda will focus on behavioral issues in EDs.

Emergency Services Forum is Dec. 6.
Wednesday’s program is focused solely on emergency services issues and solutions.

Choose from four registration options:

  1. Behavioral Health Care Symposium + Emergency Services Forum
    (Mon., Tues. & Wed.): Members* $735, Nonmembers** $890
  2. Behavioral Health Care Symposium only (Mon. & Tues.):
    Members $535, Nonmembers $680
  3. Behavioral Health Care Symposium day two + Emergency Services Forum
    (Tues. & Wed.): Members $535, Nonmembers $680
  4. Emergency Services Forum only (Wed.):
    Members $335, Nonmembers $430

Registrations received after Nov. 7, add $100.
Tuition includes reception, luncheon and CEs.

* Members are CHA member hospitals, CHA associate members and government agencies. ** Nonmembers are limited to non-hospital health care providers, clinics, post-acute facilities, consultants, insurance companies, law firms and other entities that serve hospitals. Education programs and publications are a membership benefit and are not available to eligible nonmember California hospitals.


A confirmation will be sent to all registrants. On-site registrations and any unpaid registrations may be subject to an additional 10% fee.

Cancellation Policy/Late Payment

A $75 non-refundable processing fee will be retained for each cancellation. Cancellations must be made in writing seven or more days prior to the scheduled event and emailed to No refunds will be made after these dates. Substitutions are encouraged. In the unlikely event that the program is cancelled, refunds will be issued to paid registrants within 30 days.

Special Accommodations

If you require special accommodations pursuant to the American’s with Disabilities Act please call (916) 552-7637.

Continuing Education

Full attendance at each day’s educational sessions is a prerequisite for receiving continuing education. Attendees must sign in each day and include their professional license number if required. CE certificates will be emailed after the event.

Behavioral/Social Work — The Emergency Services Forum meets the qualifications for 6.25 hours of continuing education credit for LMFTs and LCSWs as required by the California Board of Behavioral Sciences. CHA is approved by the California Association of Marriage and Family Therapists to sponsor continuing education for LMFTs and LCSWs. Provider approval number 128427. CHA maintains responsibility for this program/course and its content.

Course objectives coming soon. 

Compliance — Application has been made to award Compliance Certification Board (CCB) Continuing Education Credits for the Emergency Services Forum.

Health Care Executives — CHA is authorized to award 6.25 hours
for the Emergency Services Forum of pre-approved ACHE Qualified Education credit for this program toward advancement, or recertification, in the American College of Healthcare Executives. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select ACHE Qualified Education Credit.

Nursing — Provider approved by the California Board of Registered Nursing, CEP 11924, for 7.5 contact hours for the Emergency Services Forum.

Quality Assurance/Grievance

We welcome your feedback. If you have any concerns or dissatisfaction with the quality of a CHA education program, please contact Robyn Thomason, Director, Education Program Development, 916.552.7514 or email The CHA education quality assurance/grievance policy is available upon request by emailing


CHA will photograph this event. If you prefer not to be photographed, please email CHA at


Call the Education Department at (916) 552-7637.