Education event

The Role of Hospital Governing Boards in Quality Patient Care
Web Seminar

November 4, 2009
12:30 – 2:30 pm, Pacific Time


Everyone that works on behalf of a hospital is responsible for quality. It’s a shared and essential duty.

Hospitals known for high quality have proactive boards that understand the importance of quality and patient safety. By partnering with hospital leadership, these boards stay current on their facility’s progress through reporting mechanisms, and encourage policies that improve standards and promote a culture of patient safety. And, they recognize the value in the public’s perception of their hospital’s performance and strive to maintain their trust.

In this two-hour seminar, new board members and veterans alike will learn about the critical role that quality plays in the future of their hospital. Faculty will walk participants through quality fundamentals and provide examples of tools to help evaluate quality data. A review of oversight agencies, public reporting organizations and trends in reimbursement based on quality will also be discussed.

Plus, a hospital board member will share insights on how they partnered with hospital leadership to identify and resolve quality and safety issues within their facility. Program highlights include:

  • Defining quality and patient safety—what it is and isn’t
  • When things go wrong—adverse events, immediate jeopardy, administrative penalties
  • Public reporting—consumer reviews, comparing data, national benchmarks
  • Where you stand now—using dashboards to measure progress
  • Reimbursement trends—value-based purchasing and pay-for-performance
  • Partnering with leadership for change—understanding quality, staff and operations to make meaningful progress

Gather your board and plan now to participate in this unique program.


Debby Rogers, RN, Vice President, Quality and Emergency Services, California Hospital Association

Deborah Nelson, RN, MS, Nurse Practitioner, Women’s Health and Primary Care, Doctors on Duty and Salinas Valley Prime Care; and Vice President, Board of Directors, Salinas Valley Memorial Healthcare System

Peggy Wheeler, Vice President, Rural Health Care & Governance, California Hospital Association (moderator)


Members $185 (per connection)
Nonmembers $250 (per connection)

Register online using the button on the right or complete the registration form and fax it to (916) 552-7506. The deadline for registrations is October 28, 2009; program is limited to 300 connections. Checks should be made payable to CAHHS/CHA and mailed to:

California Hospital Association
Education Department
1215 K Street, Suite 800
Sacramento, CA 95814

Cancellation Policy/Late Payment
A $50 non-refundable processing fee will be retained for each cancellation. Cancellations must be made in writing by October 28 and faxed to (916) 552-7506. No refunds will be made after this date.

How a Web Seminar Works

This web seminar allows you to attend and participate without ever leaving the office. The seminar is produced live, via the Internet and a telephone line. You only need a telephone and a computer with a web browser to participate.

Audio for the seminar is accessed through a toll-free number. During the program, you will have the opportunity to ask questions of the speakers. If multiple people will be listening to the program at your office, you can listen via speakerphone. The slide presentation is accessed on your computer via the web.

Test Your Computer

If you have not yet done so, click here or go to

You should see the Adobe Connect Enterprise Server Connection Test page. If you don’t, contact your IT department for assistance. Some computer security systems block access to this page and only your IT department can grant you the access needed to view the web page. Therefore, it is very important that you test your computer in advance.

If you experience computer problems, contact your IT department for assistance. For other inquiries call CHA at (916) 552-7637.


Click here to view attendees.