Education event

Emergency Services Forum
A one-day intensive for hospital emergency department professionals

Register Now
December 12, 2018
Mission Inn Hotel & Spa, Riverside Convention Center


Establishing connections – with patients, with colleagues, and with our communities – has never been more necessary. Quality care cannot be delivered in a silo. Providers need to be willing to work together, but also be willing to network and partner with agencies and programs, and engage with patients, when developing the plan of care.

No opportunity to connect should be left unexplored. Learn how to Make Every Connection Matter by joining us for an energized day that will provide peer-to-peer experiences and leave you rejuvenated and ready to make a difference.

Dec. 12, Emergency Services Forum
Emphasis is solely on emergency medical care services issues and innovative practices to create future-focused ED care systems.

Who Should Attend?
Emergency department professionals including administrators, emergency department directors, physicians, chief medical officers, chiefs of nursing and nursing directors.

Back-to-Back Events for Providers
Dec. 10-11, 12th Annual Behavioral Health Care Symposium

Day 1: Focus is on behavioral health care policy and pressing issues.
Day 2: This blended format is designed for both behavioral health care providers and ED professionals.

Interested in behavioral health care issues? Arrive two days early to attend the annual Behavioral Health Care Symposium. Day one focuses on behavioral health care policy and pressing issues. Day two is a blended format for both behavioral health care providers and ED professionals. View the web page.


Wednesday, December 12

7:00 – 8:00 a.m. | Continental Breakfast

8:00 – 9:15 a.m.  | Keynote
Leadership of Emergency Services Into the Future

Paul Kivela, MD, MBA, FACEP, President, American College of Emergency Physicians and Partner, Napa Valley Emergency Medical Group
Dr. Kivela will provide insight and leadership on how we can use the past to shape the future of emergency services. He will share his thoughts on the changing emergency services landscape and practice challenges. He will also discuss the political environment, how to advocate, build consensus and communicate the value of emergency services. 

9:15 – 10:15 a.m.  | General Session
Innovation and Change in Emergency Services: How Do We Harness Stakeholder Polarities

Aimee Moulin, MD,  Assistant Clinical Professor, UC Davis Health and President, California American College of Emergency Physicians; Kathy Van Dusen, RN, MSN, CEN, President, California Emergency Nurses Association; Paul Kivela, MD, MBA, FACEP, President, American College of Emergency Physicians and Partner, Napa Valley Emergency Medical Group, Tammi McConnell, MSN, RN, MICN, PHN, EMS Administrator, AM III, Orange County Emergency Medical Services, Michael Petrie, Immediate Past President, EMSAAC and EMS Bureau Chief, Monterey Count​y; Roneet Lev, MD, Moderator
The issues facing EDs are a constant battle. However, that does not mean all is lost. It means ideas to alleviate the problems need to be innovative and outside the box. In a relaxed setting, listen to a team discuss what they are experiencing in their own EDs and how they are creating change.

10:45 – 11:45 a.m. | General Session
Should Paramedics be Involved in Treatment of Behavioral Health Patients?

Kevin Mackey, MD, Emergency Department, Kaiser Permanente South Sacramento Medical Center
The Alternate Destination Project was introduced to help reduce emergency room overcrowding, ensure patients were transported to appropriate care sites and provide options for the community. While the results from the pilot program have been successful, there is still hesitation in some communities to adopt this treatment delivery model. Dr. Mackey will discuss how his community engages with paramedics and how the partnership has improved patient care.

11:45 a.m. – 1:00 p.m. | Hosted Luncheon
Safe Prescribing –
Opioid Abuse Epidemic
Roneet Lev, Director of Operations, Scripps Mercy Emergency Department, San Diego

1:00 – 2:00 p.m. | Breakout Sessions (choose one)
San Francisco Sobering Center: Collaborative Solutions for ED Diversion

Simon Pang, Captain, EMS; Megan Kennel, MSN, RN, PHN; Staff Nurse, High-Utilizer Coordinator, San Francisco Sobering Center; Clement Yeh, MD, Clinical Professor of Emergency Medicine, Zuckerberg San Francisco General Hospital
The San Francisco Sobering Center was developed to assist in decreasing the number of ambulance transports and ED admissions related solely to alcohol. Today, the Center works with EMS, police and street outreach to triage patient to the center or to an ED. Learn how multiple programs collaborated to address the alcohol-related issues affecting San Francisco and the EDs, as well as the lessons they learned along the way.

Using ED Overcrowding Assessment Tools to Improve Care and Throughput
Aaron Wolff, RN, Director, Emergency Services, Catholic Healthcare West
Gathering data and analyzing ED wait time is vital to hospital functionality, but data without action does little to improve patient care. Listen to Mr. Wolff discuss the tools used to assess ED overcrowding and explain how to make adjustments to improve care delivery and lessen staff’s perception that “we are too busy.”

2:30 – 3:30 p.m. | Breakout Sessions (choose one)
‘S’ is for Sepsis, STEMI, and Stroke:  Early Interventions to Improve Patient Outcomes

Rose Colangelo, Manager, Emergency Department, Scripps Memorial Hospital La Jolla
One in three patients who die in the hospital have sepsis. Scripps Health knew they needed to address this growing concern of treating septic patients. After a year of testing the Value by Design tools, a process was developed and implemented in all their ED departments. Learn how they evaluated the issues, developed a criteria for treatment and what lessons they learned along the way.

Two-for-One Session: (This session includes two presentations on two separate topics)

Practice Makes Perfect: Interdisciplinary Simulation for Managing Agitation in the ED
Jolie Hultner, RN, BSN, CEN, MICN, Staff RN and Department Education Assistant, and Bryan Roman, Clinical Registered Nurse II, Emergency Department, St. Jude Medical Center 
A panel will address the use of simulation to better prepare to treat patients suffering from agitation. They will emphasize the need for using early/verbal
de-escalation techniques

Emergency Department-to-Community (ED2C) High Utilizer Project
Sam Torbati, MD, Co-Chairman, Department of Emergency Medicine, Cedars-Sinai Medical Center
Dr. Torbati will discuss the ED2C project, which aimed to identify and redirect high utilizing patients with chronic and behavioral conditions to more appropriate channels of care and to community resources.

3:30 – 4:30 p.m. | General Session
Pay for Performance in the ED Setting: Quality Measures and the Role of the Health Plans
Robert Moore, MD, MPH- Chief Medical Officer, Partnership Health Plan of California
The idea of pay-for-performance is not a new concept. However, many are still confused and unsure of the advantages of using this type of system for payments. Dr. Moore will discuss the tools used to measure performance in the ED setting and the benefits he has experienced using this type of payment model.

4:30 p.m. | Program Concludes


Mission Inn Hotel & Spa
3649 Mission Inn Avenue
Riverside, CA 92501

If you need a hotel room reservation please contact the CHA Education Department at (916) 552-7637 or

Event site

Educational sessions will be held at the remodeled Riverside Convention Center, just a short walk away from the Mission Inn.

Riverside Convention Center
3637 5th Street
Riverside, CA 92501


Presentations will be available online only
You will receive an email before the event with instructions on how to download the presentations to your laptop/tablet for viewing on-site, or to print and bring with you. Be sure to download the materials in advance; WiFi access on-site may be limited.

Register by Nov. 15 and save
Back-to-Back Events – Behavioral Health Care Symposium and Emergency Services Forum run three days:

Behavioral Health Care Symposium is Dec. 10-11.
Monday’s agenda is devoted to behavioral health care policy, current issues and updates. Tuesday’s agenda will focus on behavioral issues in EDs.

Emergency Services Forum is Dec. 12.
Wednesday’s program is focused solely on emergency services issues and solutions.

Choose from four registration options:

  1. Behavioral Health Care Symposium + Emergency Services Forum
    (Mon., Tues. & Wed.): Members* $735, Nonmembers** $890
  2. Behavioral Health Care Symposium only (Mon. & Tues.):
    Members $535, Nonmembers $680
  3. Behavioral Health Care Symposium day two + Emergency Services Forum
    (Tues. & Wed.): Members $535, Nonmembers $680
  4. Emergency Services Forum only (Wed.):
    Members $335, Nonmembers $430

Registrations received after Nov. 15, add $100.
Tuition includes reception, luncheon and CEs.

* Members are CHA member hospitals, CHA associate members and government agencies. ** Nonmembers are limited to non-hospital health care providers, clinics, post-acute facilities, consultants, insurance companies, law firms and other entities that serve hospitals. Education programs and publications are a membership benefit and are not available to eligible nonmember California hospitals.


A confirmation will be sent to all registrants. On-site registrations and any unpaid registrations may be subject to an additional 10% fee.

Cancellation Policy/Late Payment

A $75 non-refundable processing fee will be retained for each cancellation. Cancellations must be made in writing seven or more days prior to the scheduled event and emailed to No refunds will be made after these dates. Substitutions are encouraged. In the unlikely event that the program is cancelled, refunds will be issued to paid registrants within 30 days.

Special Accommodations

If you require special accommodations pursuant to the American’s with Disabilities Act please call (916) 552-7637.

Continuing Education

Amount of CEUs offered are subject to change.  

Full attendance at each day’s educational sessions is a prerequisite for receiving continuing education. Attendees must sign in each day and include their professional license number if required. CE certificates will be emailed after the event.

Behavioral/Social Work — The Emergency Services Forum meets the qualifications for 6.75 hours of continuing education credit for LMFTs and LCSWs as required by the California Board of Behavioral Sciences. CHA is approved by the California Association of Marriage and Family Therapists to sponsor continuing education for LMFTs and LCSWs. Provider approval number 128427. CHA maintains responsibility for this program/course and its content.

At the conclusion of each day, participants will be able to:

Behavioral Health Care Symposium, Day 1:

  • Describe the progress of the new statewide coalition co-led by the California Hospital Association.
  • Describe the paths that five leaders in behavioral health took and the obstacles they overcame to get where they are today.
  • Explain Vista del Mar hospital’s disaster preparedness plan and the decisions they made during evacuation in the Ventura fire of 2017.
  • Explain the role supportive housing plays for discharged patients with behavioral health issues.
  • Describe the benefits of the Pay for Success (PFS) program created by Telecare.

Behavioral Health Care Symposium, Day 2:

  • Explain the meaning of “compassionate patient-centered care” and its impact on patients and staff.
  • Provide examples of how a hospital can collaborate with communities to develop programs and services needed for patients with behavioral health conditions.
  • Describe what SHOUT means and how the program works in partnership with hospitals.
  • Explain the approach Arrowhead Regional Center took when solving for their overcrowded emergency department.
  • Describe why the San Francisco Healing Center was created, who were the partners, and how the center has affected the community.

Emergency Services Forum, Day 3:

  • Describe the current emergency department landscape and how to advocate for change.
  • Describe how emergency departments throughout the state of California are creating change to improve care delivery.
  • Provide details about the Alternative Destination Project and the partnership between paramedics, community and emergency services.
  • Describe why the San Francisco Sobering Center was created, who were the partners, and how the center has affected the community.
  • Explain how to improve patient care delivery using data and assessment tools.
  • Describe how Value by Design tools have assisted in treating septic patients.
  • Describe how simulation training can better treat patients suffering from agitation.
  • Explain how Emergency Department-to-Community (ED2C) assists in directing high-utilizing patients to appropriate services or resources.
  • Describe the advantages of using Pay-for-Performance in ED settings.

Compliance — The Compliance Certification Board (CCB)® has approved this event for up to 12.7 Behavioral Health Care Symposium and 9.0 Emergency Services Forum CCB CEUs. Continuing Education Units are awarded based on individual attendance records. Granting of prior approval in no way constitutes endorsement by CCB of this event content or of the event sponsor.

Health Care Executives — CHA is authorized to award 6.75 hours
for the Emergency Services Forum of pre-approved ACHE Qualified Education credit for this program toward advancement, or recertification, in the American College of Healthcare Executives. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select ACHE Qualified Education Credit.

Nursing — Provider approved by the California Board of Registered Nursing, CEP 11924, for 8.1 contact hours for the Emergency Services Forum.

Quality Assurance/Grievance

The CHA education quality assurance/grievance policy is available upon request by emailing If you have any concerns or dissatisfaction with the quality of a CHA education program, please contact Robyn Thomason, Director, Education at 916.552.7514 or email


CHA will photograph this event. If you prefer not to be photographed, please email CHA at


Call the Education Department at (916) 552-7637.

Forum Sponsors

For sponsorship opportunities at the Emergency Services Forum, call the CHA Education Department at (916) 552-7502 or email Lisa Hartzell.

Click here for more information and to download a sponsorship application.

On behalf of the California Hospital Association, we would like to thank our corporate sponsors for their promotional support of the Emergency Services Forum.

Platinum Sponsor to Date:


Gold Sponsor to Date:


Silver Sponsors to Date: