Education event

2016 California Hospital Volunteer Leadership Conference
Edge of Possibilities: Refined Wisdom, New Volunteer Pathways

February 15 – 18, 2016
Monterey, CA

Thank you for your support of the 2016 California Hospital Volunteer Leadership Conference. Educational session materials, sponsor/advertiser lists, and photos are currently being uploaded and will be available until May 20, 2016.

Program 2/16

8 a.m. – 8:45 a.m.

First Time Attendee Orientation
Big Sur
Linda Van Fulpen, CAVS, Volunteer, Sharp Memorial Hospital, San Diego & Volunteer Manager, Sharp Grossmont Hospital
Vicki Veal, Volunteer, Mission Hospital

If you are new to the conference, don’t miss this session filled with practical tips and explanations to help you get the most out of the conference’s education and networking opportunities.  

9 a.m. – 9:45 a.m.

The Vital Link: The California Association of Hospitals and Health Systems (CAHHS) Hospital Volunteer Network
Big Sur
Joan Cardellino, CAVS, Vice President Volunteer Services, CAHHS
Ursula Pawlowski, MSHR, Governance and Operations Manager, American Hospital Association
Joan M. Ryzner, MHA, Director of Member Relations, American Hospital Association
Steve Warner, Volunteer, Santa Barbara Cottage Hospital & Member, CAHHS Committee on Volunteers

In 2015, the structure of the CAHHS Hospital Volunteer Leadership Network took on a whole new look. This session will focus on new ways hospital volunteers can foster connections, share news, meet potential partners, access knowledge networks, attend educational sessions and build relationships with other hospital volunteer organizations throughout the CAHHS network.

9:45 a.m. – 10 a.m. | Break 

10 a.m. – 11:00 a.m. | General Session

What is the Secret to Happiness? 3 Science-based Tips for a Joyful Life
Christine Carter, Ph.D., Sociologist, Author, Senior Fellow at University of California Berkeley’s Greater Good Science Center

Dr. Carter will transform the way you think about happiness, fulfillment, and achievement.  In this program she shares the three core skills for living a life well-lived, rooted in the latest scientific research. She’ll discuss:

  • Why simple acts of kindness can be better for our health and happiness than exercise, and why something we can do in only 1 hour a week can increase our longevity by 14 years.
  • How numbing our feelings (with Facebook, food, busyness, etc.) can make us more anxious, and why letting ourselves feel difficult emotions can help us feel more joyful and content.
  • A simple brain trick that can help us stop thinking “One day, I’ll be happy when…”, letting us enjoy the journey more fully.

11 a.m. – Noon | General Session 

Our Common Purpose
C. Duane Dauner, President/CEO, California Hospital Association/California Association of Hospitals and Health Systems
Arthur A. Sponseller, President/CEO, Hospital Council of Northern and Central California
Steven J. Packer, MD, President/CEO, Community Hospital of the Monterey Peninsula

The enactment of the Affordable Care Act (ACA) was a landmark achievement, but it was only the beginning of the health care reform process. Success in this new environment is requiring hospitals to work with stakeholders and other partners, including volunteers, in unprecedented levels of coordination and trust.  The presenters are Chief Executive Officers (CEO’s) who are key change agents not only in California but across the nation.  They will share their perspectives to help us all rethink our roles in what successful health care looks like today and in the future.

    12:30 p.m. – 1:30 p.m. | Lunch

    1:45 p.m. – 3 p.m. | Concurrent Sessions

    Principles of Volunteer Resource Management: Volunteer Services Role in Healthcare Industry
    Cypress
    Mary McCormack, CAVS, DCVS, Association for Healthcare Volunteer Resources Professionals Certified Administrator of Volunteer Services Trainer

    Adapting traditional volunteer programs to what has become a new era in healthcare and a new generation of volunteers is critical to positioning your program for the future. During this session, participants will learn and discuss:

    • Volunteer services in a healthcare setting: the big picture
    • The expanding role of staff and volunteer leaders  and ongoing change management
    • Health care trends affecting program planning
    • Staff and volunteer leaders role with advocacy
    • Emergency and disaster preparedness
    • Strategic planning: aligning the volunteer program with your organization’s mission, vision and goals
    • Moving to an integrated program model
    • Outcome measures for volunteer services

    Children’s Hospital Los Angeles SALUD Promotora Program: Building Connections for Healthy Communities
    Big Sur
    Ana Maria Castro, Promotora, Children’s Hospital Los Angeles
    Susana Gantan, MPH, Project Leader, Children’s Hospital Los Angeles

    Learn about Children’s Hospital Los Angeles’ SALUD Promotora Program, best practices, lessons learned, and future recommendations regarding the promotor(a) role (also known as community health workers) in the support of health promotion, education and prevention work in the community as extensions of the health care system.  

    Insights from Health System Volunteer Leaders
    Spyglass
    Delia Estrada, Community Benefit Manager, Sutter Health
    Lisa Golden, CAVS, Manager, Volunteer Services, Sharp Chula Vista Medical Center
    Robin Hunt, Supervisor, Volunteer Services, Kern Medical Center, Dignity Health
    Tanya Hutchison, Director, Adventist Health/Central Valley Network
    Kathleen Mcintire, CAVS, Director, Volunteer Services, Kaiser Permanente Los Angeles Medical Center
    Jill Newell, Manager, Volunteer Services, Scripps Memorial Hospital, La Jolla

    Health systems are rapidly redesigning their businesses to better position their organizations in an environment that requires higher value, care coordination, integration and risk assumption. A panel of volunteer leadership staff working currently within a health system environment will discuss how their volunteer organizations are navigating the transformation, with a focus on volunteer program structure, resource allocation, mentoring groups, shared processes and some guesses towards what the future may hold. Expected outcomes of this session are to start a dialogue among system hospital volunteer leaders, share best practices and discuss the opportunities/challenges for volunteer services within a health care system environment.

    Exploration, Engagement, & Experience…The Millennial Generation
    Oak Tree
    Fran Waller, MS, Director of Community Engagement, Outreach, Pathmaker Internship and Volunteer Development, Palomar Health

    This session will present the tools and information needed to assist you in preparing the millennial generation for the unknown future of healthcare. The Pathmaker Internship is a unique program that consists of 900 Interns. This program prepares our future health providers with the experience needed to serve your hospital, patients, and community.  Concepts are scalable to any size hospital or community!

    The 4Ms: Making Meetings More Manageable
    Windjammer
    David Mezzera, Professional Registered Parliamentarian, National Association of Parliamentarians (NAP)

    A workshop on how parliamentary rules can facilitate successful meetings, to include how to create meeting notices, establish agendas, use bylaws correctly, simplify rules for boards, councils and committees, plus tips for chairing meetings.

    3 p.m. – 3:15 p.m. | Break

    3:15 p.m. – 4:30 p.m. | Concurrent Sessions

    Principles of Volunteer Resource Management: Program Organization and Administration
    Cypress
    Mary McCormack, CAVS, DCVS, Association for Healthcare Volunteer Resources Professionals Certified Administrator of Volunteer Services Trainer

    Does your program have the “wow” factor to get noticed in your organization? During this session, participants will learn:

    • Time management and the art of delegating
    • Impact of policies and procedures
    • Three components of program assessment
    • Design of high-impact services
    • “How to’s” for building a staff training program
    • Innovative recruitment for a new generation of volunteers

    Population Health | Current and Future Developments in the Acute Care Environment
    Big Sur
    Moderator:  BJ Bartleson, Vice President, Nursing & Clinical Services, California Hospital Association
    Maryellen Brady, Director, Volunteer Services, Lucile Packard Children’s Hospital at Stanford
    Mary Alice McLoughlin, Manager, Volunteer Services, Community Hospital Long Beach
    Andrew Peterson, CAVS, M.Div., MMHC, Department of Pastoral Care & Volunteer Services, Vanderbilt University Hospital & Vanderbilt Health

    BJ will head a panel of hospital volunteer leaders in a review of current and future developments in the acute care setting. This session will also feature an overview of many diverse patient and family-centered programs offered by volunteer services including second day rounding, spiritual care, patient support programs and decorating children’s hospital rooms.  

    Current and Future Retail Business Environment
    Spyglass
    Gwynne Gillette, Vice President of Business Development, Lori’s Gifts

    Retail is retail…or is it? The rules have changed for how retail business is transacted. Customer expectations for the retail experience reflect the societal changes we see in our everyday lives. This session will explore the impacts of changing technology, visual aesthetic, and other best practices on niche retailers.

    Spotlight on Emerging Young Leaders
    Oak Tree
    Moderator: Avi E. Zayara, MBA, Managing Director, Support Services, Program Manager, Experience KP, Kaiser Permanente Woodland Hills Medical Center
    Teddy Griffin, Manager of Strategy Activation, Sonora Regional Medical Center
    Cherrylyn Fernandes, Volunteer Coordinator, Laguna Honda Hospital and Rehabilitation Center
    Katrina Villard, Supervisor, Volunteer Services, Sharp Grossmont Hospital

    This session’s objective is to shine a light on the voices of emerging young
    leaders in the field of volunteer administration. They will tell their stories: how
    they arrived in their current positions; their experiences working with volunteers, staff and the community within their facilities; their perspectives on the future of hospital volunteerism; and even their suggestions on different ways of doing things. By understanding these thoughts and experiences, attendees will learn how to not only attract, but also retain and promote, young leaders within their organizations.

    Best Practices in Healthcare Volunteerism
    Moderator:  Joseph Dooley, Retired, Chief Voluntary Service 
    William Ball, Chief, Voluntary Service, VA Palo Alto Healthcare System
    RC Shields, TCF Specialist, VA San Diego Healthcare System

    This session will provide information on recruitment strategies, innovative programs, performance metrics & recognition practices administered by the Veterans Affairs Voluntary Service (VAVS). With over 76,000 active volunteers across the country, VAVS is the nation’s largest healthcare volunteer program. Concepts are scalable to any size hospital or community!

    Program 2/17

    8:30 am – 9:45 am | Continental Breakfast & Peer Networking Sessions
    Regency Grand Ballroom 

    10 a.m. – 11 a.m. | General Session

    The Science and Art of Effective Volunteer Management
    Regency Grand Ballroom Main
    Sean Rogers, PhD, SPHR, SHRM-SCP, Assistant Professor and Faculty Fellow, Cornell University School of Hotel Administration, and The Cornell Institute for Healthy Futures

    Can hospital volunteers measurably enhance HCAHPS patient satisfaction scores, and if so, how?  What are the greatest challenges and opportunities for healthcare volunteer leaders in today’s operating environment?  What is “strategic” volunteer management?  Professor Rogers addresses these and other important questions by reviewing the latest empirical research – “the science” – concerning volunteer management, and discusses how innovative approaches to managing the volunteer workforce – “the art” – can maximize your volunteer program’s effectiveness and its contribution to your organization’s bottom line.

    11:15 a.m. – 12:30 p.m. | Concurrent Sessions

    Principles of Volunteer Resource Management: Program Operations and Risk Management 
    Cypress
    Mary McCormack, CAVS, DCVS, Association for Healthcare Volunteer Resources Professionals Certified Administrator of Volunteer Services Trainer

    In today’s challenging economy, the bottom line for volunteer management professionals is to manage effective and cost-efficient volunteer programs. This session discusses best practice recommendations for the foundation of a successful volunteer program that meets the needs of hospitals, other healthcare systems and our next generation volunteers. Current standards mandate that safety, security and risk management be woven throughout the entire volunteer program. During this workshop, participants will learn and discuss: 

    • Competency-based service descriptions
    • Performance evaluations
    • Application and interview process
    • Volunteer orientation and annual training
    • Supervision and disciplinary process
    • Recognition, motivation and retention 

    Practically Speaking: Maximizing Volunteer Impact through Volunteer Management Innovation
    Big Sur
    Sean Rogers, PhD, SPHR, SHRM-SCP, Assistant Professor and Faculty Fellow, Cornell University School of Hotel Administration, and The Cornell Institute for Healthy Futures

    The companion workshop which follows his general session builds on the topics discussed by Professor Rogers during his General Session presentation, and provides participants with hands-on activities to help them understand the characteristics, challenges, and opportunities of their own volunteer programs.  Specifically, attendees will complete a brief assessment about their program’s volunteer management practices, volunteer workforce attributes, and hospital characteristics.   The assessment results will form the basis of an interactive, solutions-driven discussion among the group.  Participants will be able to return to their hospitals and healthcare organizations with specific, actionable, and measurable recommendations for their own volunteer programs.

    The Science and Soul of Best Sellers
    Spyglass
    Lilly Stamets, Gift Shop Manager, UCSF Medical Center

    Join Lilly Stamets and a panel of hospital gift shop managers for this insightful open forum session where we’ll share ideas with fellow gift shop managers.   Come and join us! Tell us your story. We’ll discuss the latest product trends, explore the best sellers and where you can find them!  Be sure to bring your questions too. This will be an exciting session – you’ll leave with plenty of ideas to boost your sales and find the next best seller for your store!

    Cyber-Seniors: Connecting Generations
    Oak Tree
    Brenda Rusnak, Producer, The Best Part Inc.; President, Cyber-Seniors: Connecting Generations, Cyber-Seniors Documentary Film  

    A comedic documentary film, which follows the extraordinary journey of several senior citizens as they discover the magic of the world-wide-web, through the guidance of teenaged volunteers. Their exploration of cyber-space is catapulted to a whole new level when 89 year-old Shura decides to create a YouTube cooking tutorial. This sets the ball in motion for a spirited YouTube competition where hidden talents and competitive spirits are revealed. The film provides a humorous and heartwarming look at the victories and challenges seniors encounter as they dive into the digital world. Cyber-Seniors is an inspiring example of the wonderful things that can happen when generation gaps are bridged, and new ways of connecting are explored.

    Is “Online” In Line with the Rules? 
    Windjammer
    David Mezzera, Professional Registered Parliamentarian, National Association of Parliamentarians (NAP)

    A workshop on properly conducting electronic meetings (chatroom, teleconferencing, videoconferencing). What is needed in a 501(c)3’s rules to authorize electronic meetings? We will explore provisions for chairing such a meeting, establishing a quorum, how to be recognized and participate, submitting motions, plus taking and verifying votes.

    12:30 p.m. – 1:30 p.m.  | Lunch
    Regency Grand Ballroom 

    1:30 p.m. – 2 p.m. | Break

    2 p.m. – 3 p.m. | General Session

    Decoding the Consumer Mind
    Regency Grand Ballroom Main
    Kit Yarrow, Consumer Psychologist, Professor, Author, Consultant and Speaker

    A decade of swift and stunning shifts in how, when and why we shop and buy has created a more volatile marketplace and new, more dynamic consumer expectations. It’s also created competitive opportunities for those that understand the new psychology of today’s consumers.  Organizations that tap into psychology are able to connect and market more effectively. They have a deeper, actionable understanding of what motivates people and know how to more accurately predict what’s coming next. Through case examples, videos, humor and insights from her own award-winning research, Kit will inspire attendees to make immediate use of:

    • Eight significant socio-cultural shifts that have permanently changed the psychology of consumers
    • Eight ways that consumers shop, decide and are motivated to buy differently today
    • Eight strategic, actionable recommendations to tap into today’s new consumer psychology

    3 p.m. – 3:30 p.m. | Break

    3:30 p.m. – 4:45 p.m.| Concurrent Sessions

    Principles of Volunteer Resource Management: Tools for Managing a Volunteer Program 
    Cypress
    Mary McCormack, CAVS, DCVS, Association for Healthcare Volunteer Resources Professionals Certified Administrator of Volunteer Services Trainer

    In this exciting workshop, leaders are introduced to important tools for the effective daily management of volunteer programs. Among the tools discussed are those relating to Continuous Quality Improvement (CQI) and Record Management. This workshop will share how to incorporate the use of technology in volunteer management, enabling proactive leaders to keep their programs at the forefront of volunteer management. The program will conclude with a review on the many resources available to assist in the professional development of volunteer leaders. During this workshop, participants will learn and discuss: 

    • Continuous quality and process improvement practices
    • Appropriate processes for record and budget management
    • Fundraising efforts
    • Volunteer management technology
    • Advocacy, outreach, public relations and networking opportunities
    • Professional development resources for volunteer administrators

    New Pathways Bring New Community Partners
    Big Sur
    Laraine Lomax, PhD, Director of Volunteer Engagement, Monterey Bay Aquarium
    Eric Mora, Marketing and Membership Coordinator, National Steinbeck Center

    The Monterey Bay Aquarium and the National Steinbeck Center, two nationally
    recognized organizations located in the Monterey area, are known not only for
    their missions but also for the quality of their volunteer programs. Leaders from both organizations will share insights about the management techniques that they find effective, which are adaptable to the hospital volunteer setting.

    “Prophet” Margins
    Spyglass
    Lilly Stamets, Gift Shop Manager, UCSF Medical Center

    Have ever wondered how successful buyers build their margins?  The panel will share their insider secrets on creating and driving margins that increase dollars on the bottom line. This session promises not to disappoint whether you are a new or seasoned buyer.  We all can “profit” from the experiences of these “prophets.”

    Technology and Seniors: Cyber Seniors
    Oak Tree
    Brenda Rusnak, Producer, The Best Part Inc.; President, Cyber-Seniors: Connecting Generations, Cyber-Seniors Documentary Film  

    This hands on workshop will walk you through the Cyber-Seniors volunteer model and provide suggestions on innovative approaches to adapting it to hospital and community healthcare settings.  A companion session to the morning session entitled: Cyber Seniors: Connecting Generations.

    Your Volunteer Workforce: Compliance, Human Resource and Legal Issues
    Windjammer
    Gail Blanchard-Saiger, Vice President, Labor and Employment, California Hospital Association
    Mylene Brooks, Esq. Cedars-Sinai Medical Center

    There are many compliance, legal and operational issues that arise in your volunteer workforce.  This session will cover an array of issues, such as what distinguishes a volunteer from an employee, whether to conduct criminal background checks, what types of policies you should have, and is your hospital liable for volunteer privacy breaches, as well as issues arising from your student and intern workforce.  While there are many gray areas, participants will receive practical advice that may be used to prevent problems before they occur.

    Program 2/18

    7:30 a.m. – 8:45 a.m. | Continental Breakfast & Peer Networking Sessions
    Regency Grand Ballroom

    9 a.m. – 10 a.m. | General Session

    The Story of Palliative Care and Where It Could Lead Us
    Regency Grand Ballroom Main
    BJ Miller, MD, Executive Director, Zen Hospice Project

    What is this thing called, “palliative care”? Where does it come from and why is it important, now? Is there an implied call to action? And what is the role for volunteerism? The talk will answer these questions by placing this rapidly growing field into historical context, and it will offer grist for what we know will be a vigorous Q&A session.

    10 a.m. – 11:30 a.m. | Closing Session

    The Role of Hospital Volunteers in Creating A Culture of Organ Donation
    Regency Grand Ballroom Main
    Freddie Fuentes, Donate Life Ambassador
    George Grimm, Donate Life Ambassador
    Cathy Olmo, Director of Communications, Donor Network West/Board Member, Donate Life California
    Carla Spencer, MSN, RN, CCRN, Director of Emergency Services, Salinas Valley Memorial Healthcare System

    Donate Life California, the state-authorized organ and tissue donor registry, partners with hospitals to save lives through the miracle of organ donation and transplantation. Come learn how donation works and ways hospital volunteers can support this mission. Hear a personal story from someone whose life was changed through organ donation.

    11:30 a.m. | Grab & Go Lunch

    Speakers

    General Session

    Christine Carter, Ph.D., Sociologist, Author, Senior Fellow at University of California Berkeley’s Greater Good Science Center, Berkeley

    C. Duane Dauner, President/CEO, California Hospital Association

    Freddie Fuentes, Donate Life Ambassador

    George Grimm, Donate Life Ambassador

    BJ Miller, MD, Executive Director, Zen Hospice Project, San Francisco

    Cathy Olmo, Director of Communications, Donor Network West/Board Member, Donate Life California

    Steven J. Packer, MD, President/CEO, Community Hospital of the Monterey Peninsula, Monterey

    Sean Rogers, Ph.D., SPHR, SHRM-SCP, Assistant Professor of Employment Relations, HR, and Law; School of Hotel Administration; Cornell University, New York

    Carla Spencer, MSN, RN, CCRN, Director of Emergency Services, Salinas Valley Memorial Healthcare System

    Arthur A. Sponseller, President/CEO, Hospital Council of Northern and Central California, Sacramento

    Kit Yarrow, PhD, Consumer Psychologist, Professor, Author, Consultant and Speaker

    Workshop

    William Ball, Chief, Voluntary & Hospital Services, VA Palo Alto Health Care System

    BJ Bartleson, Vice President, Nursing & Clinical Services, California Hospital Association, Sacramento, California

    Gail Blanchard-Saiger, Vice President, Labor and Employment, California Hospital Association, Sacramento, California

    Maryellen Brady, Director, Volunteer Services, Lucile Packard Children’s Hospital at Stanford

    Mylene Brooks, Esq. Cedars-Sinai Medical Center, Los Angeles, California

    Joan R. Cardellino, CAVS, Vice President, Volunteer Services, California Association of Hospitals and Health Systems

    Ana Maria Castro, Promotora, Children’s Hospital Los Angeles

    Joseph Dooley, Volunteer Advocate, Veterans Affairs, Massachussettes

    Delia Estrada, Community Benefit Manager, Sutter Health

    Cherrylyn Fernandes, Volunteer Coordinator, Laguna Honda Hospital and Rehabilitation Center

    Susana Gantan, MPH, Project Leader, Children’s Hospital Los Angeles

    Gwynne Gillette, Vice President of Business Development, Lori’s Gifts

    Will Glaspie, RNDirector, Volunteer Services, Oroville Hospital, Oroville

    Lisa Golden, CAVS, Manager, Volunteer Services, Sharp Chula Vista Medical Center

    Teddy Griffin, Manager of Strategy Activation, Sonora Regional Medical Center

    Richard HartVolunteer, Sharp Grossmont Hospital, La Mesa

    Robin Hunt, Supervisor, Volunteer Services, Kern Medical Center, Dignity Health

    Tanya Hutchison, Director, Adventist Health/Central Valley Network

    Laraine Lomax, PHd, Director of Volunteer Engagement, Monterey Bay Aquarium

    Mary McCormack, CAVS, DCVS, Association for Healthcare Volunteer Resources Professionals Certified Administrator of Volunteer Services Trainer, Jacksonville, Florida

    Kathleen J. McIntire, CAVS, Director, Volunteer & Chaplain Services, Kaiser Permanente Los Angeles Medical Center

    Mary Alice McLoughlin, Manager, Volunteer Services, Community Hospital Long Beach

    David Mezzera, Professional Registered Parliamentarian, National Association of Parliamentarians (NAP)

    Eric Mora, Marketing and Membership Coordinator, National Steinbeck Center

    Jill M. Newell, Volunteer Services, Manager, Scripps Memorial Hospital, La Jolla

    Ursula Pawlowski, MSHR, Governance and Operations Manager, American Hospital Association, Chicago, Illinois

    Andrew Peterson, CAVS, M.Div., MMHC, Department of Pastoral Care & Volunteer Services, Vanderbilt University Hospital & Vanderbilt Health

    Brenda Rusnak, Producer, The Best Part Inc.; President, Cyber-Seniors: Connecting Generations

    Joan M. Ryzner, MHA, Director of Member Relations, American Hospital Association, Chicago, Illinois

    RC Shields, Sr., Voluntary Service Specialist, VA San Diego Healthcare System

    Lilly Stamets, Gift Shop Manager, UCSF Medical Center, San Francisco

    Linda Van Fulpen, CAVSVolunteer, Sharp Memorial Hospital, San Diego & Volunteer Manager, Sharp Grossmont Hospital, La Mesa

    Vicki VealVolunteer, Mission Hospital, Mission Viejo

    Katrina VillardSupervisor, Volunteer Services, Sharp Grossmont Hospital, La Mesa

    Fran Waller, MSDirector, Community Engagement, Outreach and Volunteer Development, Palomar Health, Escondido

    Steve WarnerVolunteer, Santa Barbara Cottage Hospital

    Avi E. Zaraya, MBAManaging Director, Support Services, Kaiser Permanente Woodland Hills Medical Center

    Sponsors

    Thank you to our conference sponsors who helped the CAHHS conference planning committee create a rich educational experience for our attendees.

    Platinum Sponsor

     

    Gold Sponsor

     
         
     
         
     

    Silver Sponsor

     
         
     
         
     

    Bronze

     
         
     
         
       

    In-Kind Sponsor

     
         
     
         
     
         
       

    Advertiser

    Thank you to our conference program advertisers. To view a slide show of the advertisements, click here.

    Photos

    General Sessions

    Tuesday
    Wednesday
    Thursday
    Audience

    Special Events

    Welcome Reception, Group Photo Booth & Miscellaneous
    Directors’ Networking Event

    Evaluation

    Your feedback on the 2016 California Hospital Volunteer Leadership Conference is very valuable to our planning committee. Please take this opportunity to let us know how the conference met your training, networking and professional development needs by completing our short evaluation. By sharing your opinions about what worked well and what we might do differently next year, you will help us continue to offer the best possible conference for hospital volunteer leaders. The evaluation is only available until March 31 — access it here. Input your email address used at time of registration to continue.    

    All those who submit evaluation responses will be entered to win complimentary registration for the 2017 California Hospital Volunteer Leadership Conference at the Hyatt Regency Marina and Spa in Mission Bay.

    Upon completion you will receive an automated email with a link to obtain your Certificate of Attendance. 

    Thank you for your continued support.

    Joan R. Cardellino, CAVS
    Vice President, CAHHS Volunteer Services

    Committee

    The CAHHS Committee on Volunteer Services (COV) and Directors’ Coordinating Council (DCC) form the core of the CAHHS hospital volunteer leadership network, which links together hospital auxiliaries, leagues, guilds, foundations, volunteer groups, director associations and area councils throughout California. In keeping with their goals and objectives, the COV/DCC initiated planned and recommended policies and standards for the 2016 California Hospital Volunteer Leadership Conference.

    Thank you to the following committee members for their hard work in planning this conference.

    Kay Andalis
    Junior Volunteer Coordinator, Sharp Grossmont Hospital, La Mesa

    Roseanna Galindo-Kuhn, CAVS
    Director, Volunteer Services, Enloe Medical Center, Chico

    Will Glaspie
    Director, Volunteer Services, Oroville Hospital, Oroville

    Shannon Graham, CAVS
    Assistant Director of Volunteer, Health Career & Spiritual Care Services, Salinas Valley Memorial Healthcare System, Salinas

    Richard Hart
    Volunteer, Sharp Grossmont Hospital, La Mesa

    Marci Koester
    Volunteer, Adventist Health/Feather River Hospital, Paradise

    Harriet R. Lee
    Volunteer, Antelope Valley Hospital, Lancaster

    Kathleen J. McIntire, CAVS
    Director, Volunteer Services, Kaiser Permanente Los Angeles Medical Center, Los Angeles

    Michelle E. Morgan, CAVS
    Manager, Volunteer Services, Kaiser Permanente San Jose and Santa Clara Medical Centers

    Bill Newbold
    Volunteer, Northridge Hospital Medical Center, Northridge

    Louis Peltier
    Volunteer, Mercy Hospitals of Bakersfield, Bakersfield

    Lilly Stamets
    Gift Shop Manager, UCSF Medical Center, San Francisco

    Maria Strmsek 
    Volunteer Director, Henry Mayo Newhall Hospital, Valencia

    Linda Van Fulpen, CAVS
    Volunteer, Sharp Memorial Hospital, San Diego
    Volunteer Manager, Sharp Grossmont Hospital, La Mesa

    Vicki Veal
    Volunteer, Mission Hospital, Mission Viejo

    Katrina Villard
    Supervisor, Volunteer Services, Sharp Grossmont Hospital, La Mesa

    Fran Waller, MS
    Director, Community Engagement, Outreach and Volunteer Development, Palomar Health, Escondido

    Steve Warner
    Volunteer, Santa Barbara Cottage Hospital

    Robin Watson
    Volunteer, Fairchild Medical Center, Yreka

    Avi E. Zaraya, MBA
    Managing Director, Support Services, Kaiser Permanente Woodland Hills Medical Center

    Contact Us

    CAHHS Volunteer Services
    1215 K Street, Suite 800
    Sacramento, CA 95814
    (916) 552-7544 Fax: (916) 552-2610
    volunteers@calhospital.org

     

    Joan R. Cardellino, CAVS                                           
    Vice President, CAHHS Volunteer Services

    Melanie D. Shanley
    Volunteer Services Coordinator

    Deanne Terry
    Coordinator

     

     

    Commands