News Headlines Article

Sutter ‘navigators’ steer routine patients out of emergency rooms
Sacramento Bee

More and more these days, emergency room staffs see a stream of patients who shouldn’t be there.

There are uninsured people with sinusitis or ingrown toenails. Parents who bring in babies with everyday problems like diaper rashes or runny noses. Some patients are insured, but don’t know who their assigned doctor is or can’t get an appointment.