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Patient satisfaction on uptick, HealthGrades says
Modern Healthcare

Patients are responding more favorably to hospital satisfaction surveys, according to an analysis from Denver-based HealthGrades. Overall positive responses to the Hospital Consumer Assessment of Healthcare Providers and Systems survey are increasing at a rate of roughly 1.6% annually, researchers found. The HCAHPS survey measures a number of hospital care topics, including communication with clinicians, hospital cleanliness and pain management.