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Only 1 in 15 docs e-mails with patients: study
Modern Healthcare

Despite indications that e-mail access to physicians increases patient satisfaction, only 6.7% of office-based physicians routinely use e-mail to communicate with their patients, according to a report from the Center for Studying Health System Change. The report is based on a 2008 survey of 4,258 physicians (anesthesiologists, pathologists, radiologists, and residents and fellows were excluded).

Only 34.5% of survey respondents said their office was equipped to handle electronic communication about clinical issues with patients, and among them, only 19.5% reported e-mailing with patients routinely.