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Kaiser keeps four-star rating in California report card
Sacramento Bee

Most of the state’s largest HMOs scored well in overall quality care and customer satisfaction, but even the highest scorers in the 2011 Health Care Quality Report Card had some shortfalls.

The report released Thursday by the state Office of the Patient Advocate evaluates California’s nine largest health maintenance organizations, which serve more than 12 million enrollees and more than 225 medical groups statewide.